ProDog Raw vélemények

Thank you so much for your fantastic review. We’re absolutely thrilled to hear how much your working line rescues love ProDog and that you’ve seen such a positive impact on their overall and gut health. It's great to know your weekly subscription is running smoothly and delivering value. We're especially glad we could resolve the heatwave delivery issue quickly, your peace of mind and your dogs’ wellbeing are always our top priority. Thanks again for your kind words and ongoing support. Warm regards, The ProDog Team

Hello Gemma, Thank you for your feedback, and we're really sorry to hear about the repeated delivery issues. We completely understand how important it is for your order to arrive fully frozen, especially during the summer months. It’s frustrating to receive late deliveries that compromise the quality of your food, and we’re actively working with our courier partners to find a more reliable solution, whether that’s improved packaging, earlier delivery slots, or alternative shipping methods. In the meantime, please don’t hesitate to contact our customer service team so we can make this right. We truly appreciate your support and your patience as we work to resolve this. Best regards, Team ProDog

Hi Tracy, Thank you for your lovely review. We're so happy to hear that your dogs have been thriving on our food for the past 8 years. It means a lot to know we've been a part of keeping them in tip-top condition. Here's to many more healthy and happy years ahead. Best wishes Team ProDog

Thank you so much for your feedback—it's great to hear that your dogs are enjoying the food, and we’re glad to know the product overall is working well for you. That said, we're really sorry to hear about the issues you've experienced with the packaging and product handling. We understand how frustrating it must be to receive broken boxes or deal with leakage when defrosting, and we absolutely take concerns like splinters in the food very seriously. This is not the standard we strive for. We’re currently reviewing our packaging process to ensure greater consistency and reliability, and your feedback plays a valuable role in that. If you haven’t already, please reply to our customer support team so we can investigate this further and make things right. Please know that we are actively working to resolve the issues you've raised. However, we've been struggling to make progress on your case, so please do contact us in regard the resolution we've offered, if you're still open to resolving this, we’d love to get things back on track. We are actively prioritising your case. Thank you again for bringing this to our attention, and for being a part of the ProDog Raw community. Warm regards, The ProDog Raw Team

Thank you for the kind words. We’re so pleased to hear you’re happy with the product, the value, and the customer service, that’s exactly what we aim for. Thanks again for your support and do make contact if you need support or have any questions. Kind regards, Team ProDog

Hi Russell, Thank you for the lovely review. We’re so pleased to hear that Bessie loves the chicken-free bundle and that you found it easy to serve and great value. It’s also great to know your delivery arrived right on time, we always aim to keep things smooth and reliable. Thanks again for choosing ProDog. Best wishes, The ProDog Team