Thank you for your reply, this is such a shame, and I am so sorry to hear this. We fully understand that with our products being live, things do not always go to plan regardless of all our efforts. Therefore, we offer a 100% Quality Satisfaction Guarantee. Unfortunately, I am unable to understand what part of your order has cause for concern. If you could please either reply to this message or email our customer care department with the plants in question, we can look to resolve this for you. Our email address is: care@vmplants.com Best regards, Clare