Društvo Macs Adventure više nije aktivan korisnik stranice Feefo
Prikaz 10,932 recenzije/a
Potrošač od povjerenja
Provjerio Feefo
1 year ago
Lovely hike
Overall, quite good. We never received the pack in the mail with luggage tags but that was minor. Timely responses to emails. Friendly staff. We did The Fisherman’s Trail and there was only one...
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Amara
Macs Adventure
1 year ago
Thank you for your feedback! We’re glad to hear that you had a good experience overall and enjoyed The Fisherman’s Trail. We apologize for the inconvenience regarding the luggage tags and appreciate your understanding of this oversight.
Your comments about the hotel and breakfast timing are valuable, and we’re sorry to hear about the lack of flexibility. We will certainly take your feedback into consideration when planning future itineraries. Additionally, we understand the frustration of waiting for the taxi in poor weather conditions, and we will work to improve communication about pickup times.
We're pleased that you found the accommodations to be more than adequate, and we truly appreciate your insights as they help us enhance our services. We look forward to helping you plan your next adventure!
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CH
Chris Collie-Holmes
Provjerio Feefo
Wellington, NZ
1 year ago
Što Chris Collie-Holmes misli o društvu Macs Adventure:
Hiking organisers par excellence.
Our main contact was Aled, and nothing was ever a problem, even though I presented a few issues in the lead up to finalising our booking. On occasions when I rang from NZ and he wasn't available...
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Amara
Macs Adventure
1 year ago
Thank you for sharing your experience! We're delighted to hear that Aled provided you with outstanding support throughout the booking process, and it's great to know that our team continued to assist you seamlessly even when he was unavailable. We apologize for any difficulty you encountered in reaching our local partners, but we're glad Rob was able to help you. Your feedback is invaluable, and we’ll make sure to address the communication with our local partner's on-trip contacts. We appreciate your trust in us and look forward to assisting you on your next adventure!
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Potrošač od povjerenja
Provjerio Feefo
1 year ago
Wonderful first experience with Macs!
Excellent customer service. Thorough logistics planning and coordination lining up all the details of my adventure. Responsive customer service along the way if I had any questions or any issues...
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Amara
Macs Adventure
1 year ago
Thank you for your feedback! We’re thrilled to hear that you experienced excellent customer service and appreciated the thorough planning and coordination for your adventure. It’s great to know our team was responsive to your needs along the way. We’re excited to have you as a valued traveler and can’t wait to assist you in planning your next trip with Macs! Safe travels!
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Potrošač od povjerenja
Provjerio Feefo
1 year ago
Service meaning the organization of the trip.
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Potrošač od povjerenja
Provjerio Feefo
1 year ago
Tranquil Autumn Ramble in The Hilltop Villages of the Dordogne
Varied range of tours offered in our area of interest resulted in us choosing The Hilltop Villages of the Dordogne- tranquil rural countryside and forested paths passing through real villages that...
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Amara
Macs Adventure
1 year ago
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the diverse range of views in the Dordogne and appreciated the tranquil rural landscapes and authentic village experiences. It’s great to know that Michel was able to accommodate your route change to enhance your trip.
We’re glad you had such a fantastic variety of accommodations, from charming B&Bs to the historic manor house. It sounds like a truly unique experience! We’re also pleased to hear that the app and detailed notes kept you on track without needing to reach out for support.
Thank you for sharing your insights, and we hope to help you plan another memorable adventure in the future!
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Potrošač od povjerenja
Provjerio Feefo
1 year ago
Walking the Catalan Coast in Style should be renamed to reflect intensity
We loved the service we received for all aspects of our trip. The only thing negative is the route we took on Day 2 of our trip. We took the alternate route, because my travel partner didn't want...
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Amara
Macs Adventure
1 year ago
Thank you for sharing your experience with us. We’re glad to hear you loved the service throughout your trip, but we’re truly sorry to learn about the challenges you faced on Day 2. Your feedback regarding the alternate route is invaluable, and we take concerns like this seriously.
We aim to provide safe and enjoyable hiking experiences, and it’s disappointing to hear that this particular route did not meet those standards. We will certainly review the feedback about the alternate path and evaluate our vetting process to ensure that all routes are appropriately assessed for safety and suitability.
We apologize your travel companion felt unsafe, and we understand how important it is for both hikers to have a positive experience. We have passed this feedback to our product team for review. Thank you again for your feedback, and we hope to provide you with a better experience in the future.
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Potrošač od povjerenja
Provjerio Feefo
1 year ago
Great trip on the West Highland Way
Mac’s adventure app was great. Maps were very helpful and gave ample hotel information. It was easy to follow along daily to see what each day had in store
For the hike and the stay. All lodging...
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Amara
Macs Adventure
1 year ago
Thank you for your kind words! We’re thrilled to hear that the app and maps made your journey easy to follow and enjoyable and that the hotel information was helpful along the way. It’s great to know that everything went smoothly with your accommodations as well. We truly appreciate your recommendation and look forward to helping you plan another adventure soon!
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Potrošač od povjerenja
Provjerio Feefo
1 year ago
Macs Adventure service
The service was excellent. We received clear information before the trip including downloadable GPS tracking trail maps, which were very useful.
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Potrošač od povjerenja
Provjerio Feefo
1 year ago
An unforgettable, wonderful time.
Everything was seamless. The communications during the planning stage were excellent, the accommodation was wonderful, our luggage was always there waiting for us, the driver(s) was super friendly...
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Amara
Macs Adventure
1 year ago
Thank you so much for your feedback! We’re delighted to hear that everything went seamlessly for you, from the planning stage to the journey itself. It’s wonderful to know the accommodations, luggage service, friendly drivers, and app mapping feature all contributed to a smooth and enjoyable experience. Thank you for choosing Macs Adventure!
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Potrošač od povjerenja
Provjerio Feefo
1 year ago
Cotswolds in Comfort
Pub selections were fantastic. Once the app was fully updated, the digital navigation was easy to use. Transfer of luggage worked perfectly.
Amara
Macs Adventure
1 year ago
Thank you for sharing your feedback! We're so glad you enjoyed the pub selections and that the updated app made navigation smooth and easy. It's great to hear the luggage transfers went off without a hitch as well. We hope to plan another memorable trip for you soon!
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