We're so sorry to hear about the issues you experienced with the initial order, and we truly appreciate you bringing this to our attention. We take feedback such as this seriously, and we're glad to confirm that a free replacement pack of markers has been dispatched to you and should be with you shortly.
We understand your frustration with the quality issues you encountered – the leakage on arrival, the empty marker, and the subsequent leaks are certainly not up to our standards. We also recognize how challenging the alcohol-resistant ink makes the cleanup.
We hope the replacement pack arrives in excellent condition and restores your faith in our products. If you experience any further problems, please don't hesitate to contact us. Regards, Matt