Thank you for travelling with Luxury Gold and for taking the time to share your feedback with us.
We’re pleased to hear that you found the overall service to be of a high standard and that you enjoyed the comfort of the hotels and the support provided by your Travel Concierge. It’s always rewarding to know that certain aspects of your journey met your expectations.
However, we are genuinely sorry to learn that other elements of your experience fell short. We regret that the itinerary did not fully engage you and that you felt there was too much free time without sufficient activity options. Your comments regarding the Michelin-starred dining experience and the local guides have been noted, and we sincerely apologise that these did not reflect the exceptional standards we strive to deliver on every tour.
Please be assured that we take all guest feedback seriously and will be sharing your observations with the relevant teams, as we continuously look to improve and refine our journeys.
Once again, thank you for your comments. We hope to have the opportunity to welcome you back and provide a more seamless and fulfilling experience in the future.