Reseñas de Gray Line

Hello, Thank you for taking the time to share your feedback regarding your experience with Gray Line Worldwide. We are truly sorry to learn about the difficulties you encountered while attempting to book your tour. We understand how frustrating it must have been to successfully make an initial reservation, only to have subsequent booking attempts declined despite using a valid payment method and confirming with your bank that there were no restrictions on the card. We appreciate you bringing this matter to our attention. Our investigation has confirmed that your original booking was successfully authorized and later refunded following your cancellation request. We have also confirmed that the subsequent booking attempts were declined during the fraud screening process. However, the information currently available does not clearly identify the specific reason these transactions were flagged. We are actively working with our booking system provider to obtain additional information regarding the fraud screening results and to better understand why these booking attempts were rejected. We recognize the inconvenience this situation has caused and are committed to reviewing it thoroughly. Please allow us some additional time to complete our investigation. We will follow up with you as soon as we receive further information from our technical partners. Thank you again for sharing your experience. We greatly appreciate your patience and understanding while we continue to investigate this matter. Should you need any assistance in the meantime, please feel free to contact us at support@grayline.com. Kind regards, Gray Line Worldwide Customer Support