Dear Customer
First of all please accept our apologies, we try our best to provide good service to our customers. We are sorry that you feel our service was not up to the mark in this instance. But I assure you that we have not misled you at any point we have provided you with the exact wardrobe in its original packaging as described. To give you full assurance we have also provided you with the manufacturer`s (Rauch) response confirming the same.
Please accept our apologies once again, and thank you for taking the time to leave feedback for us. As this gives us the opportunity to review our systems and how can we improve on them.
Kind Regards
Charlotte
