Feefo & The Fragrance Shop: A winning combination! #UKCHA

The Fragrance Shop and Feefo were thrilled to come home with the trophy for ‘Utlilising Consumer Reviews’ in the UK Complaint Handling Awards 2017 after yesterday’s showdown at the Park Plaza Hotel in London.

Created to recognise and reward outstanding achievement in complaint handling, The Fragrance Shop and Feefo were recognised for their capacity to consistently learn, carefully listen, enhance client customer service and develop long-term customer relationships through deep understanding of a good and bad reviews. 

The team was put through its paces on the day, having to present the entry to a team of experienced judges at Park Plaza Hotel yesterday morning, followed by an afternoon gala lunch & celebration to announce the winners.

Lindsay Hunter, Event Manager for Awards International, said:

We are truly inspired by all the best practice showcased at the UK Complaint Handling Awards. We have seen many outstanding examples from companies who are doing truly amazing things when handling complaints and as a result have reaped the benefits. Today gave us the opportunity to acknowledge those companies and celebrate with both the finalists and the winners.


From left to right: Stephanie Golding, Senior Cluster Manager, The Fragrance Shop; April Tomlinson, Head of Customer Service, The Fragrance Shop; James Perrin, Head of Content, Feefo.

Feefo Chief Executive Officer Andrew Mabbutt was delighted at the news, commenting:

We are hugley proud of this achievement. The Fragrance Shop have always been committed to collecting, listening and responding to customer feedback, and this accolade is a reflection of the superior service they provide. Our dedicated team here at Feefo, alongside our innovative review technology, has enabled us to truly demonstrate how valuable genuine customer reviews can be for business growth. 

Visit: this link for the full list of winners and finalists.

During this event Awards International raised over £2560 for its chosen charity Barnardo’s, via a raffle.

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