The right plan for you

We know that every business and industry is different, so we provide you with a package and individual pricing plan that is tailored to meet your needs.

Essential

For small teams who want to collect and respond to customer feedback

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Most Popular

Complete

For growing businesses that want reliable insight to make changes that matter

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Advanced

Tailored for enterprise businesses looking for AI-driven insight and CX tools

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Essential
Complete
Advanced

All core features:

  • Product and service reviews
  • Edit your review requests
  • Photo and video reviews
  • Qualify for Google stars
  • Straight-forward reporting
  • Multi-channel support

Everything in Essential, plus:

  • Campaign Manager for deeper insight
  • Net Promoter Score as standard
  • Customisable reports
  • Full set-up support
  • Personal Customer Success Manager
  • Expert advice to help achieve ROI

Everything in Complete, plus:

  • Feedback package, tailored to you
  • Industry-leading, AI driven analytics
  • Specialist implementation service
  • Full migration support
  • Dedicated Customer Success Team
Access to Feefo Surveys

Why Choose Feefo?

Outstanding customer support

Thanks to our incredible support team our customers have rated us 4.8 out of 5! Head to our reviews page to see what they have to say.

Feedback you can trust

We help you collect real, verified feedback from genuine customers, so you can make decisions with confidence.

One simple solution

Are you using different tools to collect feedback, gather consumer insight and monitor your CX? Make life easy by bringing them together in one simple solution.

Trusted by 5000+ brands

We are the go-to reviews and insight platform for  some of the world's most respected brands.

Google Premier Partner

We are the only reviews platform in the UK to be awarded Google Premier partner status. We give you all the tools to qualify for organic stars and seller ratings.

Trusted Service Awards

Our awards recognise Feefo businesses who offer exceptional customer experiences. The Trusted Service standard reflects true quality of service and is highly valued by our clients.

Get even more value from Feefo by adding these features

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Feefo Surveys

Reach out at any touchpoint and on any channel for the insight you need to perfect your CX!

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Performance Profiling

Use the latest AI tech to identify recurring themes affecting your business

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Campaign Manager Tool

Reach out at any stage of the journey with tailored feedback requests

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Smart Themes

Help customers find the relevant feedback. Boost consumer confidence and reduce basket abandonment

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Review Enhanced Ads

Automatically enhance your ad campaigns with review snippets

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Advertising for Facebook

Seamlessly add your Feefo reviews to your Facebook advertising

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Feefo Places

Get the whole picture. Collect reviews in your stores as well as from your website

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Net Promoter Score

Measure customer loyalty and identify where you're going right and wrong

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Insight Tags

Tag, track and report on key themes that are important to you across your feedback

Frequently Asked Questions

Are there set Feefo pricing plans?

We know that every business and industry is different, so our team works hard to provide you with a package and individual pricing plan that is tailored to meet your needs. Whether you’re just starting to connect with your customers or ready to delve into the detail, we’ll make sure that you only pay for the items you need, keeping your business costs to a minimum.

Do you offer a basic pricing plan?

We don’t have a fixed basic pricing plan as every business has different requirements, but we can tailor a pricing plan to suit your needs and your budget. We’ll only set you up products that will work for you and are within your means, no matter how many reviews you wish to send.

How is Feefo's price calculated?

Our pricing plans are tailored to you and your business. The price you pay will be based on several factors, including how many feedback request you’re likely to send in a month (typically based on your company’s monthly transaction volume), plus any additional products you purchase to help increase your insight, boost conversion and improve your customer experience.

Does the price include training and support?

Every Feefo plan includes full onboarding and set-up support, as well as ongoing guidance from our dedicated UK-based support team, so you know you’re in safe hands from day one.

Calculate the ROI of reviews for your business

Enter your monthly metrics to calculate potential return on investment.

Calculate Your ROI

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