Pricing Plans

Essential

For small teams who want to collect and respond to customer feedback

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Most Popular

Complete

For growing businesses that want reliable insight to make changes that matter

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Enterprise

Tailored for enterprise businesses looking for AI-driven insight and CX tools

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Essential

Complete

Enterprise

All core features:

Product and service reviews
Edit your review requests
Photo and video reviews
Qualify for Google stars
Straight-forward reporting
Multi-channel support

Everything in Essential, plus:

Campaign Manager for deeper insight
Net Promoter Score as standard
Customisable reports
Full set-up support
Personal Customer Success Manager
Expert advice to help achieve ROI

Everything in Complete, plus:

Feedback package, tailored to you
Industry-leading, AI driven analytics
Specialist implementation service
Full migration support
Dedicated Customer Success Team

Access to Feefo Surveys

Why Choose Feefo?

Outstanding customer support

Feedback you can trust

One simple solution

Trusted by 5000+ brands

Google Premier Partner

Trusted Service Awards

Get even more value from Feefo by adding these features

Feefo Surveys

Reach out at any touchpoint and on any channel for the insight you need to perfect your CX!

Performance Profiling

Use the latest AI tech to identify recurring themes affecting your business

Campaign Manager Tool

Reach out at any stage of the journey with tailored feedback requests

Smart Themes

Help customers find the relevant feedback. Boost consumer confidence and reduce basket abandonment

Review Enhanced Ads

Automatically enhance your ad campaigns with review snippets

Advertising for Facebook

Seamlessly add your Feefo reviews to your Facebook advertising

Feefo Places

Get the whole picture. Collect reviews in your stores as well as from your website

Net Promoter Score

Measure customer loyalty and identify where you're going right and wrong

Insight Tags

Tag, track and report on key themes that are important to you across your feedback

Frequently Asked Questions

Are there set Feefo pricing plans?

We know that every business and industry is different, so our team works hard to provide you with a package and individual pricing plan that is tailored to meet your needs. Whether you’re just starting to connect with your customers or ready to delve into the detail, we’ll make sure that you only pay for the items you need, keeping your business costs to a minimum.

Do you offer a basic pricing plan?

We don’t have a fixed basic pricing plan as every business has different requirements, but we can tailor a pricing plan to suit your needs and your budget. We’ll only set you up products that will work for you and are within your means, no matter how many reviews you wish to send.

How is Feefo's price calculated?

Our pricing plans are tailored to you and your business. The price you pay will be based on several factors, including how many feedback request you’re likely to send in a month (typically based on your company’s monthly transaction volume), plus any additional products you purchase to help increase your insight, boost conversion and improve your customer experience.

Does the price include training and support?

Every Feefo plan includes full onboarding and set-up support, as well as ongoing guidance from our dedicated UK-based support team, so you know you’re in safe hands from day one.