So NOW you respond! No surprise there since you care more about internet ratings
than you do about customer service. I understand that international shipping takes
awhile. My comments and rating were about the fact that you ghosted me as soon as you took my money. I emailed your support BEFORE the item shipped because
I needed to correct an error that your algorithm created in my address (wrong U.S.
state). I got no response and the item shipped (apparently). Then I tried to submit
a support ticket through your online support page but in order to submit, I needed
a Support Code, which, apparently, you can only receive if you created an account
during purchase, which I did not. I checked out as a guest, which was an option you
provided. Then I called the phone number you have listed on your website under "support." The voicemail informs me that you do not conduct business/support via phone, and to use the website instead, which begs the question: why provide customers a phone number if you do not conduct business by phone but redirects them back to the internet? Those things right there made me think I was scammed or that at the very least, that your company was shady and questionable. THEN, over the next three weeks, I emailed your support again, once each week, and received no response (and yes, I checked my spam/junk inbox). The only time you bothered to respond was immediately after I left a one-star review online (SMH). And your comment that "there may be some delays during peak periods" when responding to email is complete BS, considering I've emailed you multiple times over a three week period including once BEFORE shipment and you had no problem immediately processing my payment, so you know where you can shove that excuse.
