How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Travelocity Reviews

https://www.travelocity.com/?brandcid=TRAVELOCITY-US.FEEFO.HEADER

Wander Wisely™. At Travelocity, we take care of travelers by providing great value, exceptional service and unbeatable prices.

Service

0

/5

5

4

3

2

1

0

ratings over the past year

Displaying all 654,971 reviews

PK

Feefo Verified

2 years ago

What PK said about Travelocity:

Easy booking and great follow up

Excellent customer service

0

TE

Teddi

Feefo Verified

2 years ago

What Teddi said about Travelocity:

FIX the Date bug! It always, always, always uses today’s date despite repeatedly entering the ACTUAL dates I want to know about. Wastes time and frustrating!

0

JE

Jerry

Feefo Verified

Phoenix AZ

2 years ago

What Jerry said about Travelocity:

Very complete

Everything was surprisingly easy to do including a cancellation.

0

PA

PAM

Feefo Verified

SANDPOINT, ID

2 years ago

What PAM said about Travelocity:

I WILL NEVER USE TRAVELOCITY AGAIN!

i MADE A RESERVATION AT A HOTEL IN SCOTTSDALE, BUT BOOKED IT FOR THE WRONG DAY. WHEN I TRIED TO CHANGE THE DAY, IT WANTED TO CHARGE ME A $694 "CHANGE" FEE, THE COST OF ONE NIGHT'S STAY BECAUSE IT...

0

Trusted Customer

Feefo Verified

2 years ago

It was easy to navigate.

0

Trusted Customer

Feefo Verified

2 years ago

Fast

Service is good but the prices are volatile and I do jot trust you when you do opt out the real prices just to make money because you will lose cistomers

0

WI

WILLIAM

Feefo Verified

Orlando, FL

2 years ago

What WILLIAM said about Travelocity:

It is easy to book a reservation but difficult to get a refund.

The booking page showed unlimited mileage and refundable reservation. When I showed up at the rental agency they informed me that the booking was not unlimited mileage for local Florida residents. ...

0

SA

Santos

Feefo Verified

2 years ago

What Santos said about Travelocity:

Buen servicio

Muy buen servicio y rápido Gracias

0

RO

Robert

Feefo Verified

2 years ago

What Robert said about Travelocity:

Travelocity makes booking easier.

I understand Travelocity can’t control the prices that are supplied by suppliers (hotels, airlines, etc) but it sure is frustrating to have such big changes to the results. One day a flight is 2000...

0

Trusted Customer

Feefo Verified

2 years ago

Cielo took care of me with great care. She was patient and efficient and solved my issues extremely well. She is the type of Travelocity team member I prefer to work with. Thank you for the...