Courier Delivered to incorrect address, time and effort to resolve the issue was almost painful and more than 3 weeks after the initial order still waiting for it to be fully resolved. Parcel force...
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jeanetteseton
Seton
6 years ago
Thank you for your valued feedback. Having investigated we can see that your order was despatched in multiple shipments due to stock availability. To clarify - rather than delaying delivery of the majority of the order that was available, these items were sent out with the remaining items to follow. May we apologise for any inconvenience this may have caused. On further investigation It does appear that on this order all your parcels reached the correct address. Should you wish to discuss this in any further detail, please do not hesitate to contact us on freephone 0800 585 501.
Thank you for your valued feedback. We understand that a member of our customer service team has already been in touch. We apologise for any inconvenience caused, due to you receiving your product with a missing item. We understand that the missing item has now been sent to yourselves and the issue resolved. We do have a process in place to investigate why this happened, to ensure that we can stop this happening in the future. Should you wish to discuss this in any further detail, please do not hesitate to contact us on freephone 0800 585 501.
Need a Health & Safety Product? How about 57,000 of them? That's the number of products we currently feature within our catalogue and each one is of the high quality and value that you've come to expect from Seton.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Need a Health & Safety Product? How about 57,000 of them? That's the number of products we currently feature within our catalogue and each one is of the high quality and value that you've come to expect from Seton.