By answering and paying attention on client's request
jeanetteseton
Seton
7 years ago
Thank you for your valued feedback. Having investigated we can see that your order was despatched on a normal delivery time. We do ask our customers to clearly state if a delivery date is required in the future. Unfortunately on your PO it was not clear that you had a required delivery date. We believe that our Customer Service team contacted yourself in reply to your email, to advise you of our process of return, offering yourself to refuse the delivery, or we would collect the item and redeliver on your chosen delivery date, but you were happy to keep the product. Should you wish to discuss this in any further detail, please do not hesitate to contact us on freephone 0800 585 501.
Product reviews
Date of purchase: 07/29/2019
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Trusted Customer
Feefo Verified
7 years ago
Speedy service and prompt response to quotation request.
the product supplied was exceptionally inferior. replies to emails took more than a day, with me having to send reminder emails for a reply to the initial email. having finally got a reply, i was...
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jeanetteseton
Seton
7 years ago
Thank you for your valued feedback. We understand that a member of our Customer Service Team has been in touch. As discussed our customer Service Team is historically impeccable and I can only apologise for this instance. Your feedback has been reported to our Product Manager Team and we have spoken with our supplier who upon your feedback has reported to us that they will be improving the product for future offerings. Should you wish to discuss this in any further detail, please do not hesitate to contact us on freephone 0800 585 501.
Need a Health & Safety Product? How about 57,000 of them? That's the number of products we currently feature within our catalogue and each one is of the high quality and value that you've come to expect from Seton.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Need a Health & Safety Product? How about 57,000 of them? That's the number of products we currently feature within our catalogue and each one is of the high quality and value that you've come to expect from Seton.