I decided to collect in store with this order as I thought it may arrive quicker than previous orders I've had delivered. If I'm honest it's been a complete pain. It took just as long to arrive and...
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Karen G
Salon Services
9 years ago
Thank you for your feedback. We are sorry to hear you are not happy with our click and collect service.
Click and Collect orders during vat free are subject to the same despatch timescale as home deliveries, and this is detailed on our website.
The email sent on despatch will have advised what was included in the shipment and what was to follow.
There was no delivery charge on your order, as click and collect are free delivery if over the threshold for free delivery the same as home deliveries.
Little miss leading with your click and collect service, it's gives the impression that you can click and collect from your chosen store, when in actual fact it's just delivery to your local store....
After letting us order a kit for my apprentice no email phone call or anything to say you were no longer stocking the kits so waited over a week to only find out we weren't getting it once I went out...
Salon Services is our strictly trade only brand, with over 106 stores across the UK & Ireland. We offer exclusive trade only prices for professionals signed up to our trade card, as well as additional benefits including regular news, updates & promotions. Salon Services also specialises in supplying professional salon equipment.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Salon Services is our strictly trade only brand, with over 106 stores across the UK & Ireland. We offer exclusive trade only prices for professionals signed up to our trade card, as well as additional benefits including regular news, updates & promotions. Salon Services also specialises in supplying professional salon equipment.