I purchased several perms in one order and found a lotion missing in one box and leakage from another. I rang and asked that my next order of perms be checked as the tops were not screwed up tightly...
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Karen G
Salon Services
9 years ago
Our apologies that these items did not reach you in perfect condition.
As a wholesaler we buy the products in from our supplier, and do not make up these products in our warehouse.
We will bring your comments to the attention of our buying team who will address the issue with our supplier of this particular product, and we hope this will not happen again. We have reviewed your account and have noted the two bottles have already been replaced.
I was told my order would arrive for pick up within 24 hours but arrived day late. This was only because I emailed and highlighted this. So I wasn't impressed with the service.
Karen G
Salon Services
9 years ago
Thank you for your feedback.
Our apologies for any misunderstanding over the timescale.
Orders placed over the weekend are not processed by our warehouse until the next working day, being Monday in this case. Your order was processed on the Monday and delivered to our store on the Tuesday (next day delivery).
Really easy process to order online and also super quick delivery which is great. Regular email communications on where your order is up to, as expected, unlike some other wholesalers i have bought...
Not happy at all I ordered my products to be told 24hr service went there to collect two days later not there so then had to purchase the products again to be told to ring up and get a refund by the...
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Karen G
Salon Services
9 years ago
Thank you for your feedback.
Our apologies for any misunderstanding over the delivery timescale.
Your order was processed by our warehouse the morning after your placed the order on our website. Delivery is stated as next working day, and after checking your order was despatched and delivered within the next working day delivery. Our courier does not deliver at weekends.
Your order has now been returned to our warehouse and your refund processed.
Salon Services is our strictly trade only brand, with over 106 stores across the UK & Ireland. We offer exclusive trade only prices for professionals signed up to our trade card, as well as additional benefits including regular news, updates & promotions. Salon Services also specialises in supplying professional salon equipment.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Salon Services is our strictly trade only brand, with over 106 stores across the UK & Ireland. We offer exclusive trade only prices for professionals signed up to our trade card, as well as additional benefits including regular news, updates & promotions. Salon Services also specialises in supplying professional salon equipment.