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Puronics Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

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Trusted Customer

10 years ago

What Trusted Customer said about Puronics:

The technician was on time and explained how I could set the timer for a longer period of time since I live alone. I would highly recommend Puronics!

Product reviews

Date of purchase: 10/10/2015

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Trusted Customer

10 years ago

Wasn't expecting to have to do a replacement with our unit - but the service man was very good at explaining everything and getting it all up and running. We have had our unit for 30 years, so...

Product reviews

Date of purchase: 10/23/2015

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Trusted Customer

10 years ago

This time was better. I believe the last time the rep purposely damaged my gaskets to scare me into replacement.

Product reviews

Date of purchase: 09/29/2015

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TC

Trusted Customer

10 years ago

What Trusted Customer said about Puronics:

service was good technician was excellent

Product reviews

Date of purchase: 10/28/2015

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Trusted Customer

10 years ago

Showed up on time and performed the service quickly.

Product reviews

Date of purchase: 11/04/2015

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TC

Trusted Customer

10 years ago

What Trusted Customer said about Puronics:

Our filter system is over 33 years old and termed a dinosaur by one of the prior technicians. Some parts were replaced due to dissimilar metals used back then for component construction. ...

Product reviews

Date of purchase: 10/21/2015

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Trusted Customer

10 years ago

We have had our system for over 10 years now and I still love the smooth skin feel when getting out of the shower. AWESOME!!

Product reviews

Date of purchase: 10/09/2015

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Trusted Customer

10 years ago

Called for Service but tried to sell a new system

Called them to service our system since we had not been using it from last 6-8 months. They quoted flat charge of $250, I agreed to it and appointment was scheduled. Next day one of their employee...

Puronics Customer Service

Puronics

10 years ago

We are sorry to hear you weren't satisfied with your service. Puronics strives to give complete satisfaction on every service call. Please contact Puronics Customer Service at 800-339-8780 or email us at info@puronics.com and we will be happy to address your concerns. Best Regards, Puronics Customer Service

Product reviews

Date of purchase: 09/23/2015

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Trusted Customer

10 years ago

Not Satisfied

I was told the changing of the filter would take at least an hour or more. It ended up only taking about ten minutes. I feel the price to change the filter is way overpriced.

Puronics Customer Service

Puronics

10 years ago

We are sorry to hear you weren't satisfied with your service. Puronics strives to give complete satisfaction on every service call. Jeff Atkinson, our General Manager, has been in contact with you and is working to resolve it to your satisfaction. Please contact Puronics Customer Service at 800-339-8780 or email us at info@puronics.com and we will be happy to address your concerns. Best Regards, Puronics Customer Service

Product reviews

Puronics Customer Service

Puronics

10 years ago

We are sorry to hear you weren't satisfied with your service. Puronics strives to give complete satisfaction on every service call. Jeff Atkinson, our General Manager, has been in contact with you and is working to resolve it to your satisfaction. Please contact Puronics Customer Service at 800-339-8780 or email us at info@puronics.com and we will be happy to address your concerns. Best Regards, Puronics Customer Service

Date of purchase: 10/08/2015

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Trusted Customer

10 years ago

Did what was needed, but way too expensive

While I was pleased with the work done, the cost was outrageous. A small valve needed to be replaced, and the part seemed like a $25-$50 part,,,but I was charged $250. It has become difficult to...

Puronics Customer Service

Puronics

10 years ago

Thank you for your feedback. We apologize for the inconvenience. Jeff Atkinson, our General Manager, has contacted you and has offered you compensation that you have found acceptable. If you have any further questions, please contact Puronics Customer Service at 800-339-8780 or by email at info@puronics.com. Best Regards, Puronics Customer Service

Product reviews

Date of purchase: 09/21/2015

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Puronics Reviews

Your Puronics SystemMore reviews of this product (1)View product website

Your Puronics SystemMore reviews of this product (4)View product websiteThis is a great product - hope the new unit holds up as well as our other one did - 30 years !

Your Puronics SystemMore reviews of this product (62)View product websiteIt's ok....it's old and I think that I will replace it soon...

Your Puronics SystemMore reviews of this product (4)View product website

Your Puronics SystemMore reviews of this product (9)View product website

Your Puronics SystemMore reviews of this product (9)View product websiteDissimilar metals were used in older components. Seems replacement components are upgraded and successive models of filters improve due to natural course of technology upgrades.

Your Puronics SystemMore reviews of this product (39)View product website

Your Puronics SystemMore reviews of this product (39)View product website

Your Puronics SystemMore reviews of this product (4)View product websiteI do not feel the system is working anywhere near well as when it was first installed.

Your Puronics SystemMore reviews of this product (39)View product websiteThe system works well at both softening our water and providing good carbon filtration. The changing of the filter every few years is very expensive.

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