Plumbs Reviews

Thank you for your feedback. I am sorry to hear that you did not receive the loan furniture that you had requested at the point of ordering. We always try our best to accommodate customer’s requests for loan furniture but this is not always possible. However, the fact that you were promised the loan furniture and did not receive it is unacceptable. Please be assured that we have taken your comments on board and we are very sorry for the inconvenience caused.

Thank you for your feedback. I have looked into your order and I can advise that there was an administration error made when the order was taken. This led to an unacceptable delay in your order; we are very sorry for any inconvenience caused. We are however, glad that you are pleased with the finished product.

Thank you for your feedback. I was sorry to read that your order was delayed in its completion. The reason for this delay is the local craftsman in your area did not have the capacity to complete the job within an acceptable timeframe and had to be passed to another team. We normally closely monitor the activity of our craftsman to ensure that we have adequate cover. However, in the case of your order this was not done correctly, which led to an unacceptable delay. Please be assured that we are actively looking to recruit craftsman in your area to help ensure that this circumstance does not reoccur in the future. We are very sorry for any inconvenience caused.