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Pitchup.com Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pitchup-com | Feefo

Displaying all 140,178 reviews

Trusted Customer

11 years ago

Date of purchase: 02/15/2014

I have gone through pitch up an booked a tent plot on a hard standing caravan…

I have gone through pitch up an booked a tent plot on a hard standing caravan plot at grondre holiday park an noted it was for tent an gazebo so lost my 16 pound deposit ! Grondre have contacted me...

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Pitchup.com

11 years ago

Thank you for your feedback. We do try to make it clear which units can be used on which pitches in the name of the pitch and by putting red crosses through the symbols of units (such as tents) that aren't accepted. Bookings are sent direct to the campsite so we will speak to Grondre to see if this can be amended. Pitchup.com

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Trusted Customer

11 years ago

Date of purchase: 02/15/2014

very easy website to move around. booked a holiday very easily.

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Trusted Customer

11 years ago

Date of purchase: 02/16/2014

it's hard work at times working out what you are booking when looking at touring…

it's hard work at times working out what you are booking when looking at touring pitches and whether you get electricity or not and thus we have ended up booking incorrectly I would like to see one...

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Pitchup.com

11 years ago

Thank you for your feedback which we will pass to our development team. Unfortunately it's not always possible to split out the electric/dog cost as a separate item, because some campsites include this in the basic pitch fee. In the meantime please note that the name and description of your pitch (e.g. 'non-electric grass pitch') will indicate whether electric is included or optional. Pitchup.com

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Trusted Customer

11 years ago

Date of purchase: 02/16/2014

I found pitchup easy to use, although an option to see all sites that meet your…

I found pitchup easy to use, although an option to see all sites that meet your requirements on a map would be good. The booking I made was for a specific destination as I wanted to stay near...

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Trusted Customer

11 years ago

Date of purchase: 02/16/2014

easy process

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Trusted Customer

11 years ago

Date of purchase: 02/16/2014

Very simple, easy to use website. Nothing confusing. All links working yea!

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Trusted Customer

11 years ago

Date of purchase: 02/16/2014

easy way to book

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Trusted Customer

11 years ago

Date of purchase: 02/15/2014

The website was very easy to use. It had a great variety of options and…

The website was very easy to use. It had a great variety of options and preferences for you to choose from. We had no problems with it at all. Very pleased indeed.

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Trusted Customer

11 years ago

Date of purchase: 02/15/2014

Good to have availability confirmed straight away.

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Trusted Customer

11 years ago

Date of purchase: 02/11/2014

I have not had a reply from the campsite I have booked yet so not sure! Mrs…

I have not had a reply from the campsite I have booked yet so not sure! Mrs N Spiers

Pitchup.com

11 years ago

Sorry to hear about this: we have been in touch with the campsite today and understand they have now contacted you. Pitchup.com

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About Pitchup.com

Book more than 5,300 campsites, glampsites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 67 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000, 1,000 fastest-growing companies in Europe 2018, Deloitte UK Technology Fast 50 2016, 'Places to Stay - Budget' category at the Independent Travel Awards 2015, Best Travel Mobile Strategy / Campaign at the MOMAs 2014, Best UK Travel Site at the British Travel Press Awards 2011 and the Red Bull 'Future 50'.

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