How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Next Reviews

https://www.next.co.uk

Rated

Exceptional

Classic-contemporary fashion for men, women and children . . . plus stylish furniture and homeware.

Service

4.8

Product

4.6

154,792

22,159

4,234

1,004

1,688

183,877

ratings over the past year

Displaying all 889,526 reviews

Trusted Customer

7 years ago

Date of purchase: 08/15/2017

Next delivery service is excellent!

Product reviews

Dawn

7 years ago

Date of purchase: 08/15/2017

What Dawn said about Next:

Online order

Excellent

Product reviews

Gillian

Bromley

7 years ago

Date of purchase: 08/05/2017

What Gillian said about Next:

Happy shopper

Service is excellent, speedy delivery, easy returns,either courier or to the shop.

Product reviews

Trusted Customer

7 years ago

Date of purchase: 08/08/2017

Slow Service, lovely staff

Waited approx 20 minutes to collect a parcel, thought this was too long. I was on my lunch break and expect quicker service.

Product reviews

Ian

7 years ago

Date of purchase: 08/16/2017

What Ian said about Next:

Excellent experience!

An excellent experience shopping online. Very pleased with the service and updates regarding out of stock items.

Product reviews

Trusted Customer

7 years ago

Date of purchase: 08/09/2017

Great quality nice fit

Excellent service

Product reviews

Heather

7 years ago

Date of purchase: 08/09/2017

What Heather said about Next:

Great fit lovely jeans but bit pricey

Sue

7 years ago

Date of purchase: 08/02/2017

What Sue said about Next:

Quality Expected

Goods were of the quality I expect from Next and service is always excellent when collecting in-store. The delivery times are a little slow of recent.

Trusted Customer

7 years ago

Date of purchase: 08/11/2017

Staff in store very helpful when my phone lost battery so couldn't show them my collection email.

Gary

7 years ago

Date of purchase: 08/03/2017

What Gary said about Next:

Swift prompt delivery...good service

Product reviews

Not received a review invite?

About Next

Your one stop shop for fashion, beauty, home and sport!

Read all

0333 777 8000

Desford Rd, Enderby, Leicester, Leicestershire, LE19 4AT, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Next Reviews

Ivory Tailored Tux JacketMore reviews of this product (4)View product websiteLovely jacket. Bought it for a special occasion however as it so comfortable wear it to work to smarten up an outfit. Excellent purchase!

Black Leather BeltMore reviews of this product (138)View product websiteGood value for money great quality

Skinny Dark Blue Lift Slim And Shape Skinny JeansMore reviews of this product (61)View product websiteLove these jeans excellent fit always order them when needed

Blue Embroidered Frill VestMore reviews of this product (2)View product websiteLovely fit. Pretty, wear it with white trousers

Palm Tree Print Cover UpMore reviews of this product (3)View product websiteLove it, it dresses up many outfits

Stripe Button Through Linen Rich SkirtMore reviews of this product (4)View product websiteIt looks great quality and very smart on. Not actually worn it yet as its for my holidays and haven't been yet, like the length too just perfect for me.

Hilfiger Denim White ShirtMore reviews of this product (2)View product websiteThe shirt lived up to expectation.

Cotton Eyelet Lined Curtains Studio Collection By NextMore reviews of this product (2)View product websiteLovely curtains great colour

Soft Speckle RugMore reviews of this product (16)View product websiteExcellent quality , very well made

Madsen Tall Open ShelvesMore reviews of this product (14)View product websiteWooden pegs,fittings did not fit properly. This meant we had to glue the shelf together. We only did this as my wife liked the style ,otherwise I would have returned the item.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?