How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Next Reviews

https://www.next.co.uk

Rated

Exceptional

Classic-contemporary fashion for men, women and children . . . plus stylish furniture and homeware.

Service

4.8

Product

4.6

148,921

21,136

4,043

955

1,616

176,671

ratings over the past year

Displaying all 880,921 reviews

Trusted Customer

7 years ago

Date of purchase: 07/25/2017

Goods just what l wanted and delivered on time

Product reviews

Ann

Bedford area

7 years ago

Date of purchase: 07/26/2017

What Ann said about Next:

Pack of 5 girls school shirts.

I love shopping at Next, on-line or in store. No complaints whatsoever. My daughter was very happy the 5 school shirts.

Sandy

7 years ago

Date of purchase: 07/23/2017

What Sandy said about Next:

very good

Product reviews

Trusted Customer

7 years ago

Date of purchase: 07/19/2017

Excellent service

Excellent service! There was a technical fault that resulted in me ordering two bouquets but the lady who took the call was really helpful and sorted it all out for me in a really friendly manner.

Product reviews

Julie

7 years ago

Date of purchase: 07/27/2017

What Julie said about Next:

Excellent sketcher shoes

Very good service arrived in store very quickly didn't have to wait long in store

Product reviews

Chelsea-Lea

7 years ago

Date of purchase: 07/27/2017

What Chelsea-Lea said about Next:

Products are always brilliant!

Product reviews

Trusted Customer

7 years ago

Date of purchase: 07/26/2017

Love everything I have purchased from next, & staff always helpful 100%

From ordering to collecting service is always 100%

Product reviews

Patricia

Market Weighton

7 years ago

Date of purchase: 07/25/2017

What Patricia said about Next:

There will be a NEXT time

Easy to use website, items correctly described, good delivery or collection options. Will definitely use Next again

Product reviews

Matthew

7 years ago

Date of purchase: 07/27/2017

What Matthew said about Next:

I was sent a faulty pair of trousers that had previously been sent back as faulty, and not replaced, there was a large rip in the trousers with a sticker pointing to the rip.

Product reviews

Trusted Customer

7 years ago

Date of purchase: 07/25/2017

Very good service and prompt delivery

Product reviews

Not received a review invite?

About Next

Your one stop shop for fashion, beauty, home and sport!

Read all

0333 777 8000

Desford Rd, Enderby, Leicester, Leicestershire, LE19 4AT, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Next Reviews

Black Rose Mesh Short Sleeve TopMore reviews of this product (5)View product websitefitted well pleased with item

Print Lace Back TopMore reviews of this product (11)View product websitefitted well just what l wanted

Oxford Wing Cap BrogueMore reviews of this product (16)View product websitewent very well with wedding suit

Bright EntryMore reviews of this product (9)View product websiteI didn't get to see the actual bouquet - that would have been nice! It was a gift sent directly. I trust it was the same as the image on the web site!

Skechers Dark Brown Larson Berto Slip On ShoeMore reviews of this product (3)View product websiteGood service perfect fit very good service in store when collecting

Skechers Taupe Expected Gomel Slip On ShoeMore reviews of this product (1)View product websiteExcellent service very good fit didn't have to wait in store to collect

Fleece ThrowMore reviews of this product (1)View product websiteSo fluffy and warm! Love it.

Tripod Table Lamp With Cool Touch BulbMore reviews of this product (5)View product websiteGreat product and really cute for a little girls room.

Black Double Breasted Tailored JacketMore reviews of this product (18)View product websiteGreat fit & looks so smart & casual

12 Piece Botanical Dinner SetMore reviews of this product (2)View product websiteRobust crockery, lovely colour, good sizes of plates & bowls. No problem in the microwave or dishwasher. So pleased that I ordered a second set!

Egyptian Cotton Pile TowelsMore reviews of this product (14)View product websiteThe bath sheets are a generous size, good quality, very absorbent and wash/dry beautifully. The colour is exactly as I expected. They go perfectly in my new en-suite bathroom. So pleased that I...Read all

Slim Fit Light Grey Suit TrousersMore reviews of this product (40)View product websiteFaulty trousers, and didn't have time to send them back as it was last minute and needed them for a wedding

Capri 5 Light Flush FittingMore reviews of this product (18)View product websiteSame as last time. Good service and good quality

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?