How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Next Reviews

https://www.next.co.uk

Rated

Exceptional

Classic-contemporary fashion for men, women and children . . . plus stylish furniture and homeware.

Service

4.8

Product

4.6

147,052

20,621

3,941

947

1,554

174,115

ratings over the past year

867,855 out of 867,626 reviews

Sandra

Redditch

7 years ago

Date of purchase: 07/26/2017

What Sandra said about Next:

Grandchildren loved them

Yes

Jacqueline

7 years ago

Date of purchase: 07/21/2017

What Jacqueline said about Next:

Next is a Guaita catalogue.

I have been a customer of Next for many years.Always been satisfied with the service and quality from Next,and am happy to buy from them again and recommend to my friends.

Mark

7 years ago

Date of purchase: 07/18/2017

What Mark said about Next:

payment date advice

Account payment due date needs to be advised in good Tim before deadline.

Sarah

7 years ago

Date of purchase: 07/24/2017

What Sarah said about Next:

Shocking courier and customer service

Even though I paid for a timed delivery the courier managed somehow to deliver my item to a completely different road. The customer service I received was of such a poor standard that I will...

Read all

Product reviews

Rosie

7 years ago

Date of purchase: 07/18/2017

What Rosie said about Next:

Awful customer service.

Bought a bed a month ago with a furniture build. The worst customer service I have ever experienced. Still not built, they are sending a van next week for this after >10 calls to their customer...

Read all

Product reviews