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Moss Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

178,430 out of 178,424 reviews

Trusted Customer

Feefo Verified

13 years ago

Suit etc. delivered on time as promised All items were as advertised and excellent value for…

Suit etc. delivered on time as promised All items were as advertised and excellent value for money

Product reviews

Date of purchase: 09/13/2012

Trusted Customer

Feefo Verified

13 years ago

Highly efficient service and the product is great.

Product reviews

Date of purchase: 09/11/2012

Trusted Customer

Feefo Verified

13 years ago

My dealings with Moss is always first rate both in the stores and online. They've…

My dealings with Moss is always first rate both in the stores and online. They've a marvellous range and i only use Moss to buy my business attire.

Product reviews

Date of purchase: 09/13/2012

Trusted Customer

Feefo Verified

13 years ago

Very efficient and helpful service with item purchased sent to France. Speedy delivery.

Product reviews

Date of purchase: 09/10/2012

Trusted Customer

Feefo Verified

13 years ago

Delivery service was very poor.

Moss Bros

Moss

13 years ago

We offer next day delivery (an all day, or a before 12 option are available), and we also have Saturday delivery. we recently started a collect instore service, it is available at selected store at the moment, and we plan to offer this service at many more stores very soon. Thank you for your feedback. Kind regards Moss Online Customer Care

Date of purchase: 09/10/2012

Trusted Customer

Feefo Verified

13 years ago

Goos

Product reviews

Date of purchase: 09/10/2012

Trusted Customer

Feefo Verified

13 years ago

Communication was excellent and the turn around time was exceptional

Product reviews

Date of purchase: 09/10/2012

Trusted Customer

Feefo Verified

13 years ago

Service was awful, i went to return the product, and the staff were rude, inconsiderate,…

Service was awful, i went to return the product, and the staff were rude, inconsiderate, and unprofessional. As a result i will never use Moss Bros again.

Moss Bros

Moss

13 years ago

I sincerely apologise for this incident. The collect instore option started a few weeks ago. It is still in a trial period and we are making changes and improving it as we go along. We want every shopping experience with us to be an enjoyable one, it is very disappointing to read that the service you received in one of our stores wasn’t of the high standard customers expect from Moss. we’ll take your feedback on board to improve for the future. Kind regards Moss Online Customer Care

Product reviews

Date of purchase: 09/05/2012

Trusted Customer

Feefo Verified

13 years ago

Order delivered quickly and before indicated on email

Product reviews

Date of purchase: 09/09/2012

Trusted Customer

Feefo Verified

13 years ago

I ordered a scarf which didn't arrive on time and had to send it back. Refund…

I ordered a scarf which didn't arrive on time and had to send it back. Refund was quick and simple.

Date of purchase: 09/05/2012

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