Moss Reviews

Collect Plus usually takes up to 5 days to deliver a parcel. When you send two parcels on the same day, the parcels may have reach the receivers on different dates within that time period. On this occasion the other company may have received the parcel earlier than us. We received your parcel yesterday and the refund was processed the following day. We sent you an email yesterday to advise you that we have received the parcel, and an email today with the details of the refund. We always keep the customers informed. Thank you for taking the time to write this feedback. Kind regards Moss Online Customer Care

We can only apologise for not replying to your email. It appears that we did not receive the email. It was either caused by a system error, or emails sent from your email address are not accepted by our email system. We aim to respond to all emails within 2 working days, and most enquiries receive a response the same day. we will contact you shortly to assist you with your return/ exchange. Thank you for your feedback. Kind regards Moss Online Customer Care

A store would not be able to process your return because you received the wrong item. W apologise for the inconvenience this has caused. The stores can only process refunds/ exchanges for items shown in the order, in the invoice. The customer services department contacted the store and were told that they would reserve the shirt for you. It appears that there was an unfortunate error with the product code. These two errors are very rare. We are disappointed that in this instance we have failed to meet your expectations and indeed our own, I assure you that your experience is in no way indicative of moss.co.uk. Once again we do apologise, and hope we can restore your faith in the web store as we value your custom. Kind regards Moss Online Customer Care