JustAirTicket.com is no longer an active Feefo customer
Displaying all 4,191 reviews
TC
Trusted Customer
7 years ago
What Trusted Customer said about JustAirTicket.com:
HOrrible experience and disrespectful!
The agent was very helpful. Polite and explained what I needed to do. Easy to understand and to follow.
JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we are glad to hear that you are happy with our services provided to you by our agent and thank you for your business with us and we look forward to be part of your future trips. Thank You!
TC
Trusted Customer
7 years ago
I have been on the phone with various agents explaining the problem with my booking. When I went to check in today for my son, I could not because of a spelling error in his name. I called back and was told to send a picture of his passport. I got a call back from you and then you said that American Airlines cannot make the change because it is less that 24 hours.I called American Airlines who said that it is NOT TRUE THAT YOU CAN MAKE THE CHANGE BUT IT WOULD COST YOU MORE MONEY SO YOU CHOSE NOT TO DO IT! I called you back and then i spoke to an agent who told me to 'HOPE FOR THE BEST THAT THERE IS NO PROBLEM TOMORROW WITH THE FLIGHT' .... HE did not try to resolve my problem. I asked to speak to a supervisor. I was passed to another man who WAS NOT A SUPERVISOR. And oh, nice his name is Jerry Knight... the man had a foreign accent.... extension 813. I explained the situation AGAIN. i ASKED him to send me the copy of the email that American airlines sent him stating that when it is more than 24 hours they cannot make the change. He refused. I asked to speak to a supervisor... he did not want to transfer me to a supervisor at first. I had to raise my voice in exasperation for him to take me seriously. I finally get transferred to a supervisor by the name of 'Neil Jones' who told me that Jerry Knight was to call American Airlines with me on line to see who was telling the truth... Mr Jerry Knight called American Airlines with me on a three way call... THEY TOLD MR. KNIGHT THAT THEY COULD MAKE THE CHANGE. IT WAS NOT FOR THEM TO MAKE THE CHANGE. then suggested to call the payment department. I was put on hold again..... and then Mr. Knight came on and told me he spoke to someone in the payment department and they could do nothing to change it.... I WAS NOT PART OF THAT CONVERSATION...WHO IS LYING AND WHO IS TELLING THE TRUTH! i ASKED to speak to Mr. Neil JOnes again. I was transferred only to be told that he would call me back in 10 minutes... this was at 5 pm... I called back at 5:20 pm... and an agent told me he would call me bac
TC
Trusted Customer
7 years ago
It is now 6:16 and have not received any phone call. It is so upsetting and insulting... Noone could help me... the only problem is a misspelled last name.... and they could do nothing to help me with the problem... getting cheap fares is great but service towards the customer should be great as well. I will advertise on FB and say what a horrible experience i had with you and will never use your service again. but you don't care anyway... if you did, this would not have happened... i have been trying to get a resolution between 1:30 pm and now.... who compensates me for my time i took off from work to wait for you.... i am so upset!
TC
Trusted Customer
7 years ago
Mr. Neil Jones took the time to call American Airlines and to find a solution for us, I appreciate his efforts. The American Airlines agent confirmed that she could not make the change from her office because it is less than 24 hours. Thank you Mr. Neil Jones.
JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
We’re sorry to hear about your less than satisfactory experience with justairticket. We take customer service seriously and we want every customer to have a great experience we are so sorry that we were not able to deliver the same to you as per your expectation and letting you down. We will surely look into the matter and share a strict feedback with our agent to ensure we remain a high energy, responsive and proactive team all the time for every client. This is very disappointing to hear but we hope you will give us an opportunity to discuss this further with you and hope to resolve this to your benefit and earn you back as a customer. We are sincerely sorry for everything you have gone through.
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Trusted Customer
7 years ago
Would use them again
Helpful and responsive :)
JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for the review, we are very glad that you had a great booking experience with us and we will continue to deliver great experiences thank you for doing business with us and we will be more than happy to serve you again. Thank you :)
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Trusted Customer
7 years ago
Perfect customer service.
Ronald Antonio was extremely helpful, guiding me through the verification process and correcting the numerous booking mistakes I made. He was very clear in communication, pleasant, and efficient.
JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for the kind feedback for our agent and we are pleased to hear that you had a wonderful experience with us, it's definitely a boost for us every time we hear positive reviews such as this, we will let our agent know that you are very pleased with his services. Thank you for your business and we look forward to be part of your future trips. Thank You!
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TC
Trusted Customer
7 years ago
What Trusted Customer said about JustAirTicket.com:
Lack of communication
The agent is willing to help but the language is very poor. Had a hard time understanding what he is saying and vice verse. He is fast on coming back from hold time but he is always wanting to...
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JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for sharing your experience with us. We, first of all, would like to apologize for the unsatisfactory service you received from us, and we will surely take your feedback seriously and share the same with our staff to ensure better customer service throughout. We are so sorry for the bad experience and hope you give us another chance to make it up to you thank you!
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Trusted Customer
7 years ago
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JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for taking the time and rating us, our company values put customer satisfaction as a top priority and we are committed to our customers and we will remain serving you the best. Thank you!
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TC
Trusted Customer
7 years ago
What Trusted Customer said about JustAirTicket.com:
United & AMEX Recommended I Never Use JustAirTicket Again and Now so Do I
The purchase process is ridiculous. Fraud and bait and switch red flags everywhere! I purchased tickets through justairticket.com and then logged into the United app to select my seats, got my...
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JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for sharing your experience with us. We, first of all, would like to apologize for the inconvenience caused while trying to book your airline ticket with us We also would like to inform you that in most of the ticket orders we exercise a “Verification Process” in order to be able to validate the authenticity of the ticket orders. Further verifying the card holder’s name billing address and the phone is part of our verification protocol that we as an online travel agency has made mandatory for every booking made offline or online, in order to ensure that no one is misusing the card.on the same day when you completed the reservation online, we tried to contact you several times on the provided phone number and we even left a voicemail and several emails to contact us back before the ticket was issued and charge, since the verification process was incomplete we did not charge your card neither the ticket was confirmed, so until the ticket is charge and issued the customers will not be able to see the confirm ticket on the airline website,Also all fares are subject to the availability of the inventory in the flights, therefore, sometimes but not always, there could be a potential simultaneous change of fare and availability while confirming the reservation. Further verifying the card holder’s name billing address and phone with the Bank is part of our verification protocol that we as an online travel agency has made mandatory for every booking made offline or online, in order to ensure that no one is misusing the card. This is also to ascertain that the cardholder is participating in the transaction and to verify the legitimacy of the ticket purchase. The verification process might sound a little absurd as many may have not gone through such verifications in the past with other travel agency, but again we do this just to prevent fraudulent activity with the card. Thank you for bringing up the concern we understand your frustration and we really apologize for the bad experience.
TC
Trusted Customer
7 years ago
Thanks for the reply. Hopefully this feedback can help improve your process, I am sure I'm not the only one who has been confused by this. In the early days of ecommerce you could probably get away with this but people expect and easier process these days as it has become the norm. Fraud concerns are more on the end of the credit card companies anyway.
Also, the main point I tried to get across...disclose all policies clearly upfront, especially if they are highly irregular.
JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you so much for taking your time and responding us back and as a customer point of view, we totally get what you are trying to say, and we will surely pass on your suggestion to our concern team so, that we can find a way to bring a resolution to our process. Thank you for the feedback and being in the travel industry, we always would like to learn from the feedback that our customer does provide to us to ensure better customer experience throughout and hope we can earn you back as a customer. Thank you!
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Trusted Customer
7 years ago
Jean did a great job confirming my details for the flight. She worked through technical difficulties very well and was very professional about it.
JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for leaving such a nice review, we take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We thank you for your business and we look forward to welcoming you back. Thank you!
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Trusted Customer
7 years ago
Lowest price. They called to verify my information and called my bank with me on the line, which was a little strange, but they were prompt and sent the e-ticket shortly after at the quoted price.
JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for sharing your experience with us, our top priority is to make our customer happy and to provide the best and cheapest deal to our customer that can help them save money and we will keep on continuing to offer the cheapest deal. The only reason we do a verification call with the Cardholder along with the bank in order to be able to validate the authenticity of the ticket and also to ascertain that the cardholder is participating in the transaction in order to ensure that no one is misusing the card for the cardholder on safety.Thank you!
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TC
Trusted Customer
Anchorage
7 years ago
What Trusted Customer said about JustAirTicket.com:
Thank you Ronald.
My costumer service rep was Ronald Antonio. He had proficient and professional costumer service. I received a call within minutes of reservation and he made sure everything was correct in person...
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JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for the kind feedback for our agent and we are pleased to hear that you had a wonderful experience with us, it's definitely a boost for us every time we hear positive reviews such as this, we will let our agent know that you are very pleased with his services and we will continue to deliver great experiences thank you for your business with us and we look forward to be part of your future trips. Thank You!
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Trusted Customer
7 years ago
Very pushy about feedback
Excessive insistence on providing feedback, refusal to issue tickets or hand up phone until feedback is provided.
JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for sharing your experience with us. We, first of all, would like to apologize for the inconvenience and we will strictly share a feedback with the agent who forces you to provide a feedback as it's always up to customer choice, and we do not accept this kind of unprofessional behavior towards our customer. Thank you for bringing up this concern, we want to extend our sincerest apologies concerning the issues that you have faced with us and being in the travel industry, we always would like to learn from the feedback that our customer do provide to us to ensure better customer service throughout. Thank you!
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