JustAirTicket.com is no longer an active Feefo customer
Displaying all 4,191 reviews
Trusted Customer
7 years ago
Great agent service!
The agent really worked to find me the best fare for our family vacation!
JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for sharing your booking experience with us, we are pleased to hear that our agent was able to find you the best deal for your family trip and we will let our agent know that you are very pleased with his services.Don't hesitate to let us know if you need help our staff are always ready to help you with anything. Thank you and take care!
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Trusted Customer
7 years ago
Great experience!
Thank you very much! I appreciate John's help with verification. Everything went smooth. I will definitely recommend this company to all my friends!
JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for reviewing us, and we are pleased that you enjoyed our services and we will be sure to let our Agent know how much of an impact he made on your experience. We thank you for doing business with us and recommending our website. Hope to serve you again. Take care!
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TC
Trusted Customer
7 years ago
What Trusted Customer said about JustAirTicket.com:
Too many processes in place to but a simple ticket
Matthew was a very helpful representative. I highly recommend him.
However, I find it unlikely I would purchase a ticket from justairticket again. The process was confusing and painful. The...
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JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for writing back to us and sharing your experience, we would like to inform you that we do follow this verification process just to make sure it is a legitimate purchase and for the safety measures. We thank you for your business and we look forward to welcoming you back. Thank you!
TC
Trusted Customer
7 years ago
I will never in my life purchase tickets form justairtickets.com again. I will also tell every person I can to do the same. The ticked I purchased was totally misrepresented online. I even called to confirm the ticket class, and was told the incorrect information over the phone as well. When I called again to resolve the issue, no one would do anything to help me. I have called multiple times and sent multiple emails. Totally ignored. Buyer beware! You may not be purchasing the ticket you think you are. Good by forever. Spread the word.
JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
We’re sorry to hear of your less than satisfactory experience withjustairticket. In every ticket orders, we exercise a “Verification Process”in order to be able to validate the authenticity of the ticket orders by calling the cardholder and to reconfirm all the trip information's again over the phone before we sent the confirmation E-ticket.On the same day when you booked the ticket from us we advise you that the ticket cost does not include any baggage. Accordingly we sent you the confirmation ticket after your acknowledgement.We apologize if you think we have misguided you,however we will never try to miss-inform or misguide you anything and we will always assist the customer's appropriately abiding by the rules and restrictions keeping in mind that every customer's concern is important as an online travel agency we are here to assist our customers to their fullest satisfaction .Thank you!
TC
Trusted Customer
7 years ago
Wrong!
United Airlines has an Economy Class and a Basic Economy Class.
The Basic Economy class does not include carry on luggage. That is extra.
Upon checkout, the ticket on your class was labeled as Economy (not Basic). After purchase, I called to insure that it was, in fact, Economy class and not Basic Economy. I was told it was Economy class. Check the screenshots I included in the detailed email I sent to support. It clearly shows it was Economy Class. Has anyone even looked at my detailed email??
It blows my mind that you are going to fight me to the end on this and do nothing for me. Not even a basic credit to cover the cost of out carry on luggage. That is all I asked for form the beginning. It was YOUR mistake not knowing the airlines class differences. I will bet anything you change it now that you know you are wrong.
Such bad customer retention and support. This reinforces my stance that I will never buy from you again. Poor, Poor Poor!!!
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JB
John Douglas Busswood
7 years ago
What John Douglas Busswood said about JustAirTicket.com:
Very good customer service from Matthew and great prices!
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NE
nicolette a cardona escobar
7 years ago
What nicolette a cardona escobar said about JustAirTicket.com:
Great service
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Trusted Customer
7 years ago
Jerry knight worked hard and politely to find the flights we needed.
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Trusted Customer
7 years ago
Great service!
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Trusted Customer
7 years ago
Cheap but difficult
They do have very cheap rates, but the necessity to call and verify the billing address and cardholder name is very weird and arduous. It is really just a ploy to get you on the phone to sell you a...
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JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for sharing your experience with us.We really apologize for the inconvenience you have gone through.We take utmost priority to deliver the best customer service to all and we want every customer to have a satisfactory experience with us. We also would like to inform you that in most of the ticket orders we exercise a “Verification Process” in order to be able to validate the authenticity of the ticket orders. Further verifying the card holder’s name billing address and phone is part of our verification protocol that we as an online travel agency has made mandatory for every booking made offline or online, in order to ensure that no one is misusing the card. This is also to ascertain that card holder is participating in the transaction and to verify the legitimacy of the ticket purchase. The verification process might sound a little absurd as many may have not gone through such verification in the past with other travel agency; but again we do this just to prevent fraudulent activity with the card.Thank you!
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BC
bernard cfigueroa
7 years ago
What bernard cfigueroa said about JustAirTicket.com:
I spoke with Matthew. He was very helpful, courteous and very efficient. I am very happy with the service he provided me.
JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
Thank you for taking the time to review your experience withus, we are glad to hear that you are happy with our services provided to you by our agent and thank you for your business with us and we look forward to be part of your future trips. Thank You!
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Trusted Customer
7 years ago
A smooth and efficient booking process, and a great price
I found JustAirTicket via Momondo. After reading some mixed reviews here on TrustPilot, I decided to try them out and I’m glad I did. The process went extremely smoothly and saved me $110 on United’s...
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JustAirTicket
JustAirTicket.com
7 years ago
Dear Valued Customer,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as a top priority and we are committed to our customers and we truly appreciate your business and giving us a chance to serve you our role is to make sure that our customer get the best booking experience and we will continue to offer you the best.We truly appreciate your business and we will be more than happy to welcome you back.Take care!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
