We have looked into this and it appears that the postcode was missing from the address. As the address label is generated from the system automatically the item went out without a complete address. This will be the reason for the delay. We have resolved by sending the customer a replacement via 1st Class Recorded Delivery
Homecare Essentials
Date of purchase: 04/11/2012
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Trusted Customer
Feefo Verified
14 years ago
All as described. very efficient
Product reviews
Date of purchase: 04/13/2012
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Trusted Customer
Feefo Verified
14 years ago
Website was easyto use and prices were competitive
From phone call to despatch to carrier first class. Ordered on Wednesday, delivered
Monday morning, so really a 2 day service, I am in Milan Italy. Delivery instructions carried out perfectly. Staff...
Delivery used to be far quicker but now takes 3 to 7 days.
There is no regular user discounts or benefits. Nothing that ensures the customer will come back to order from Homecare.
Homecare Essentials
Homecare Essentials Ltd
14 years ago
Standard delivery is stated as 2-4 working days. Items ordered on 16th, despatched on 18th. Delivery was attempted on 19th - premises were closed. Goods delivered on 20th (4 working days). We feel our case size prices are very competitive for all our customers although a discount for regular customers is a good suggestion and we will take this on board.
Homecare Essentials
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.