I very professional, polite and easy process to book the holiday.
All questions were answered and nothing was to much trouble.
Overall a brilliant booking experience.
They are very happy to take your booking and deposit, then you find out hotel is full and you have to pay for more expensive rooms.
You find out that the deposit doesn't include the flight that...
Hannah Plant has been very helpful and informative. She has responded to emails and telephone requests promptly and she has been able to accommodate our requirements very well.
Sophie
Headwater
5 days ago
Thank you so much for your lovely feedback. It’s great to hear that Hannah has made the booking process so easy and has been able to tailor everything around what you were looking for.
I’ll make sure your comments are passed on to her, as I’m sure she’ll be really pleased to hear them. We hope you have a fantastic holiday! Sophie
Customer Relations Executive
Friendly efficient and informative. Good at explaining all options for our group. Competitive price compared to other companies.
Sophie
Headwater
5 days ago
Thank you for your lovely feedback. We’re so pleased you had such a positive experience booking with us and that we could help tailor the holiday to suit your group.
Sophie
Customer Relations Executive
Excellent personal service from professional and friendly staff. A very easy transaction to book and tailor a self guided waklking holiday
Sophie
Headwater
5 days ago
Thank you for your lovely feedback. We’re so pleased you had such a positive experience booking your walking holiday with us, and we hope you have a fantastic trip!
Sophie
Customer Relations Executive
Date of purchase: 10/24/2026
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Trusted Customer
Feefo Verified
8 days ago
Megan was polite, enthusiastic and efficient throughout the booking process.
Sophie
Headwater
5 days ago
Thank you for your lovely feedback. It’s great to hear Megan looked after you so well throughout the booking process, and I’ll be sure to pass your comments on to her.
Sophie
Customer Relations Executive
Helen answered our initial enquiry phone call and immediately demonstrated that she knew the trip we were interested in and had done it herself a few years ago. She took ownership of our query with...
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Steph
Headwater
13 days ago
Thank you for taking the time to share your experience. We're delighted to hear that Helen's first-hand knowledge of the trip, along with her regular updates and reassurance, helped make the booking process so smooth. I'll be sure to pass on your kind comments about her personable, efficient and professional service.
We hope you have a wonderful holiday and look forward to helping you again in the future.
Stephanie
Customer Coordinator
Date of purchase: 10/15/2026
0
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Trusted Customer
Feefo Verified
16 days ago
very friendly and helpful
Steph
Headwater
15 days ago
Thank you for your lovely feedback! We’re so pleased you had a friendly and helpful experience with us.
Stephanie
Customer Coordinator
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!