I found the process rather puzzling. Due to my health history I needed to be passed on to "medical screening". I subsequently had to pay them for the "health" part of my policy and Walkabout for the...
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Go Walkabout
Go Walkabout
10 years ago
Sorry to hear that you were unhappy with your experiences in relation to our medical screening team. If a customer has got a pre-existing medical condition, then we do require them to have a conversation with our dedicated Traveller’s Healthcheck Team who can then let you know if they are able to offer cover for problems relating to the pre-existing medical condition, and also the additional cost (if any) to extend the standard policy benefits. The cost quoted by the Medical Screening team (which is operated by our Underwriters) generally reflects the severity of the condition, and other risk factors. It is important for the Medical Screening team to ask relevant questions every time you take a policy out, so they have an accurate and up-to-date picture of your current health, so that potential problems can be avoided in a Claims situation. We are sorry that your experience on this occasion was not a positive one, thank you for your feedback. We will pass on your concerns to our Underwriters at our next meeting.
For my husband there is nobody else to use, they offer excellent cover for the over 70's with 'pulling yer eyes' out as we say. Please Go-Walk, if you can please continue to consider the elderly -...
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Go Walkabout
Go Walkabout
10 years ago
Thank you for your feedback, we're pleased that you and your husband have had such positive experiences with Go Walkabout, and we are delighted that you are happy repeat customers! We look forward to hearing from you again in 2015.
Queries were answered very promptly and when we needed a refund for an Activity Pack which we realised we did not require this was done straight away.
One criticism is that it was not clear on the...
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Go Walkabout
Go Walkabout
10 years ago
Many thanks for your feedback. We do try to respond quickly to customers, and do our best to accommodate their needs. You're right that the Activity Packs do vary according to which policy you are applying them to. We're sorry that this wasn't clear on our website, and will look into whether this can be improved.
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Trusted Customer
10 years ago
Date of purchase: 07/09/2014
Really helpful gentleman on the phone. Very polite and willing to go the extra mile.
Go Walkabout Travel Insurances mission is to provide high quality insurance cover, at affordable premiums, to travellers resident in the UK. We are proud and passionate about our product and the personal and professional level of our service to our customers. It is our objective to give our customers the peace of mind that their travel insurance needs have been met.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Go Walkabout Travel Insurances mission is to provide high quality insurance cover, at affordable premiums, to travellers resident in the UK. We are proud and passionate about our product and the personal and professional level of our service to our customers. It is our objective to give our customers the peace of mind that their travel insurance needs have been met.
