How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

First Response Finance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/first-response-finance | Feefo

Displaying all 11,271 reviews

Trusted Customer

3 days ago

Date of purchase: 07/11/2025

Buy a car

My car purchase order was processed very quickly and smoothly. Within 24 hours of submitting the order, I was on the road in my new car. I was very pleased with the professionalism and speed of the...

Read all

Hannalore

First Response Finance

3 days ago

That's great to hear, thank you! 💚

See full customer review

Sarah Shepherd

Dover

4 days ago

Date of purchase: 07/11/2025

What Sarah Shepherd said about First Response Finance:

Would be recommending

Really easy to navigate, easy to understand what your policy is and what you are covered for, also low prices for new drivers

Hannalore

First Response Finance

4 days ago

That's great to hear, thank you Sarah! 💚

See full customer review

Colin Mckeown

Coleraine

4 days ago

Date of purchase: 07/11/2025

What Colin Mckeown said about First Response Finance:

Fantastic

Always fantastic

Hannalore

First Response Finance

4 days ago

Thank you Colin for the five-star review! 💚

See full customer review

Trusted Customer

5 days ago

Date of purchase: 07/12/2025

Excellent

Hannalore

First Response Finance

4 days ago

Thank you for the five-star review! 💚

See full customer review

Andrew Gibson

Newport

5 days ago

Date of purchase: 07/12/2025

What Andrew Gibson said about First Response Finance:

100 💯 use them again thay came with what i was looking for it was a good d

They were very helpful and sorted me out quickly and i would use them again in the future and recmed them to friends and family

Hannalore

First Response Finance

4 days ago

That's great to hear, thank you Andrew! 💚

See full customer review

Trusted Customer

5 days ago

Date of purchase: 07/12/2025

👍🏻👍🏻

Every think very well done

Hannalore

First Response Finance

4 days ago

Thank you for the four-star review! 💚

See full customer review

Ann Newell

Rochester kent

5 days ago

Date of purchase: 07/12/2025

What Ann Newell said about First Response Finance:

Very rewarding am so happy

Have used before n highly recommend them as they help u in every situation n are very understanding

Hannalore

First Response Finance

4 days ago

We’re happy that we could help you Ann! 😊

See full customer review

Chrissie Doyle

Morecambe

5 days ago

Date of purchase: 07/12/2025

What Chrissie Doyle said about First Response Finance:

Jay

Jay that was providing me with all the information was so helpful and advised me of everything from the start of the process to the end of the process I couldn’t thank him enough

Hannalore

First Response Finance

4 days ago

Thank you Chrissie, we'll be sure to let our team know that you’re happy with their service!

See full customer review

James Upson

5 days ago

Date of purchase: 07/12/2025

What James Upson said about First Response Finance:

Car Finance

Excellent car finance company. Have been super helpful throughout my process of buying a car. Always on hand to answer any questions I had and the application process is super simple.

Hannalore

First Response Finance

4 days ago

We’re happy that we could help you James! 😊

See full customer review

Trusted Customer

5 days ago

Date of purchase: 07/11/2025

Excellent service

Excellent service already with first response, wanted to upgrade my bike and this was sorted and approved within 15minutes. Great service.

Hannalore

First Response Finance

4 days ago

Thank you! We hope you're happy with your new bike. 😊

See full customer review

Not received a review invite?

About First Response Finance

Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚 Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.

Read all

0115 946 6260

Chetwynd Business Park, 5 Regan Way, Nottingham, Nottinghamshire, NG9 6RZ, United Kingdom