Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚
Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.
First and foremost I would like to apologise that the service you received was not to the standard we would expect of ourselves and/or the dealer.
Please rest assured that we take all complaints seriously. We have referred this complaint back to G H Motors for them to investigate and address accordingly.
In regards to any specific mechanical issues that you are facing, if you would like to log a formal complaint please contact 0115 9466368 or complaints@frfl.co.uk and we will be in touch.