Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚
Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.
We know that you've spoken with John, our Customer Experience Manager today and we thank you for your time.
Following a brief review we now understand that we have caused you undue distress and how this happened. Please accept our sincere apologies as this was unnecessary and it is clear that our service was not up to our usual high standards. Your feedback will be passed on to the management concerned.
Once again, please accept our apologies and thank you for your valued custom. If you require any further assistance please do not hesitate to contact John or another member of the Customer Experience Team.