This will be the third Distant Journeys holiday we have been on and so far have found them to be very helpful when taking the booking.
David Oliver
Distant Journeys
4 months ago
Thank you for taking the time to review our service. We are thrilled that you have decided to book a third holiday with us and we are so pleased that you found our staff to be helpful, thorough and efficient. Have an amazing time in China, we would love to hear about it when you return.
Kind regards,
Distant Journeys
Friendly and helpful staff. However, speedier response to emails would be helpful.
David Oliver
Distant Journeys
4 months ago
Thank you for taking the time to review our service. We are so
pleased that you found our staff to be friendly and helpful. And we will take the feedback regarding email response times on board too. We are always looking at ways to improve the experience we provide for our customers so we will take this on board and work hard to improve this. Thank you very much for this helpful feedback.
Kind regards,
Distant Journeys
As usual a friendly and efficient service from an excellent company.
David Oliver
Distant Journeys
4 months ago
Thank you for taking the time to review our service. We are so pleased that you feel our service is always friendly and efficient. We always strive to give the best service possible and provide the most enjoyable tours possible. We are sure that you will enjoy your Very Best of Vietnam tour as much as your previous trips. Thank you again for this feedback, it is very much appreciated.
Kind regards,
Distant Journeys
Due to world events our visit to Australia had to be cancelled.
The team kept us updated throughout the process.
All our options were clearly laid out for us and everything explained clearly.
We...
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David Oliver
Distant Journeys
4 months ago
Thank you for taking the time to review our service. It was such a shame that your trip to Australia had to be cancelled due to the international situation. But we wanted to ensure that we gave the best possible service to our customers despite the circumstances. We are glad to hear that you are looking forward to your Australia trip, we are sure it will be worth the wait.
Kind regards,
Distant Journeys
Staff were helpful with my questions. Rang back with information required. Made the whole process easy.
David Oliver
Distant Journeys
4 months ago
Thank you for taking the time to review our service. We are happy to hear that you found our staff to be helpful, and that you felt that the whole process was easy. Our team pride themselves on providing the best service they possibly can. We hope you have an amazing experience on your tour, and we would love to hear about it when you return.
Kind regards,
Distant Journeys
When I started to enquire about our holiday. I was naive and hesitant, but Vicky, the colleague who dealt with me, very quickly put me ar ease, and made the whole process very easy and comfortable.
David Oliver
Distant Journeys
4 months ago
Thank you for taking the time to review our service. We are so pleased to hear that Vicky put you at ease and made the booking process easy and comfortable. Our team pride themselves on providing the best customer service possible so they will be thrilled to hear this. Thank you again for your review, it is very much appreciated.
Kind regards,
Distant Journeys
Holiday itinerary looks great and receives lots of good views. However, I was extremely disappointed to be charged an extra fuel supplement of £74 on top of the advertised price, especially when my...
Very pleased with how they amended our Australian tour to a later date due to the troubles in the Middle East. Professional and friendly service.
David Oliver
Distant Journeys
4 months ago
Thank you for taking the time to review our service and for our five-star review. We are thrilled to hear that you felt our staff were professional and friendly. We are sure your Essential Australia tour will be worth the wait. Thank you for your review, it is much appreciated.
Kind regards,
Distant Journeys
We just booked our holiday and so far have found the company to be very professional and easy to book with.
David Oliver
Distant Journeys
4 months ago
Thank you for taking the time to review our service. How exciting, we are sure you will have an unforgettable experience on your Wonders of Japan tour. And we are pleased to hear that you found our staff to be very professional and easy to book with. We really appreciate your feedback.
Kind regards,
Distant Journeys
Prompt telephone answering. Sorted out Middle East affected holiday well by rearranging.
David Oliver
Distant Journeys
4 months ago
Thank you for taking the time to review our service. We are so pleased to hear that you feel that we answer calls promptly and we handled the re-arrangement of your holiday well. Sri Lanka is such a beautiful and fascinating country, and we hope you have an amazing experience there next year.
Kind regards,
Distant Journeys
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