How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Cooksmill Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cooksmill | Feefo

Displaying all 1,825 reviews

Trusted Customer

14 days ago

Date of purchase: 06/29/2025

Excellent service from Cooksmill.

The service I have received from Cooksmill has been excellent. The packaging of fragile items ensured their safe delivery Value for money first class.

Web Team

Cooksmill

14 days ago

Thank you for your review and your order.

Lisa Campbell

19 days ago

Date of purchase: 06/24/2025

What Lisa Campbell said about Cooksmill:

Very good.

Web Team

Cooksmill

18 days ago

Thank you Lisa for your review and your order.

Product reviews

Mohammed Ali

Stoke-on-Trent

20 days ago

Date of purchase: 06/23/2025

What Mohammed Ali said about Cooksmill:

Improve delivery

Need offer better delivery service ideally next day standard look at the competitors Next day catering Stephensons Chefline Nisbets

Web Team

Cooksmill

18 days ago

We’re sorry to hear that the delivery time did not meet your expectations. If you require an order urgently in the future, please don’t hesitate to contact our customer service team, who will be happy to expedite the process for you.

Product reviews

Toni Plowright

Enfield

20 days ago

Date of purchase: 06/23/2025

What Toni Plowright said about Cooksmill:

Excellent

Called and stock was checked

Web Team

Cooksmill

19 days ago

Thank you Antonietta for your review and your order.

Product reviews

Trusted Customer

21 days ago

Date of purchase: 06/22/2025

Still waiting for a refund after goods were delivered damaged and unusable

As I'm still waiting for my refund it's hard to give a good review of their service.

Web Team

Cooksmill

19 days ago

We have received the damaged item and your full refund has now been processed. We’re sorry to hear that you felt the refund took longer than expected. However, due to the value of the item, we needed to carry out a brief investigation into the damage so we could address the matter appropriately with our suppliers.

Product reviews

John Forster

22 days ago

Date of purchase: 06/21/2025

What John Forster said about Cooksmill:

Poor quality item,Lid does not shut properly and is loose.Not recommended

Web Team

Cooksmill

19 days ago

We are sorry to hear you are not happy with the product you ordered. We have reached out to you to try to resolve this. Please check your emails and respond at your earliest convenience so we can resolve this matter promptly.

Product reviews