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Chums Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 136,531 reviews

Trusted Customer

Feefo Verified

5 days ago

Chums

Good service but too many emails

Sohith

Chums

5 days ago

We truly appreciate your positive feedback, thank you for your custom.

Product reviews

Date of purchase: 07/02/2026

Mrs Patricia Mackay

Feefo Verified

5 days ago

What Mrs Patricia Mackay said about Chums:

Good quality

Excellent service. Very prompt.

Sohith

Chums

5 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 07/02/2026

Mr John Turvey

Feefo Verified

GBR

5 days ago

What Mr John Turvey said about Chums:

Good delivery

Sohith

Chums

5 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 07/02/2026

Trusted Customer

Feefo Verified

5 days ago

Customer Service got it wrong!

Postage was already paid on purchase £5.95. They tried to deduct another £5.95 when I returned the item. Had to speak to a Manager to rectify

Karen

Chums

1 day ago

Thanks for your feedback. Upon further investigation, I can confirm that the postage refund has already been processed and has been credited back to your original method of payment. Depending on your bank or payment provider, it may take a few working days for the transaction to appear on your account. If you have not received the refund after this time, please let us know and we will be happy to investigate further. Thank you for your patience, and please accept our apologies for any confusion caused.

Product reviews

Date of purchase: 06/27/2026

Mr Peter Russell

Feefo Verified

GBR

5 days ago

What Mr Peter Russell said about Chums:

Price nd delivery ok

Sohith

Chums

5 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Karen

Chums

1 day ago

Thanks for your feedback. I am sorry to hear that the item was not as expected. Having reviewed your query, I can see that the item has been altered to fit. Unfortunately, once an item has been modified or altered from its original condition, we are unable to accept it back for an exchange or refund, as it can no longer be resold. I appreciate this may be disappointing, however our returns policy requires items to be returned in their original, unaltered condition. If you need any further help please contact us.

Date of purchase: 06/27/2026

Mr Graham Field

Feefo Verified

5 days ago

What Mr Graham Field said about Chums:

good

Karen

Chums

1 day ago

Thanks for taking the time to leave a review.

Product reviews

Date of purchase: 07/02/2026

Mrs Jean Martin

Feefo Verified

GBR

5 days ago

What Mrs Jean Martin said about Chums:

Good quality

Easy to order online, arrived as expected no damage to packaging. No problems.

Sohith

Chums

5 days ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 06/20/2026

Trusted Customer

Feefo Verified

5 days ago

Great colour and fit

Excellent service

Sohith

Chums

5 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 07/01/2026

Rosie

Feefo Verified

GBR

5 days ago

What Rosie said about Chums:

Always pleased with my purchases.

Easy to order, quick delivery. Reliable goods.

Sohith

Chums

5 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 06/26/2026

Mr Donald Redfearn

Feefo Verified

5 days ago

What Mr Donald Redfearn said about Chums:

Highly recommended

First class service

Sohith

Chums

5 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 07/01/2026

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