The products were delivered 3 months after the first estimate
Not once did I get a call or email explaining this I had to contact CFW every time
They would not contact me by phone only email was a...
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Product
Ceiling Fans Warehouse
4 months ago
Thank you for your feedback, and we’re sorry to hear how frustrating this experience has been.
Your order, placed on 28/11, was a pre-order. As noted on our website, pre-order ETAs are estimates only and are based on the information provided to us by the supplier. In this case, the initial mid-December ETA was unfortunately pushed back multiple times by the manufacturer, with dispatch ultimately occurring in early February.
We understand how disappointing it is when timelines shift, particularly when trades are booked in and when questioned, we generally advise our customers to not book trades until they physically have the stock ready because delays do happen with pre-orders. We also apologise that you felt you had to follow up for updates and that tracking was not provided proactively. We genuinely regret the inconvenience this caused and appreciate you taking the time to share your experience.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
