I actually ordered the Butyl Liner 1.0mm thick custom size, but unfortunately not available for some reason. However the day was saved with a call from Nuala at Bradshaw's who offered an alternative:...
Thoroughly disappointed with pond plant. Happy with other items purchased over the years, Sadly won’t buy plants again.
I’d recommend for pond equipment etc, but not plants. Maybe this is a one off,...
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Rachel McGuigan
Bradshaws Direct
10 months ago
I am really sorry to hear the plant arrived in less than perfect condition, had you contacted us directly to let us know we would have either arranged a replacement or processed a refund for you right away. Please respond via email to let me know which you would prefer, and we will arrange that for you. Thank you.
Trusted Customer
10 months ago
Contacted Bradshaw, and I should have contacted them in the first place rather than a poor negitive review. Matter has been resolved completely..
Thank you Bradshaw team.
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Rachel McGuigan
Bradshaws Direct
10 months ago
I am really sorry to hear the plant arrived in less than perfect condition, had you contacted us directly to let us know we would have either arranged a replacement or processed a refund for you right away. Please respond via email to let me know which you would prefer, and we will arrange that for you. Thank you.
Items well wrapped + in good condition. 'Overnight delivery' actually took about 3 days
Rachel McGuigan
Bradshaws Direct
10 months ago
Thank you for your feedback. Your order was placed on a Bank Holiday, so despatched the next working day on an overnight delivery which is why it took an extra day. This is all explained on our website and the delivery date is provided at the checkout when you order, sorry if you missed this. Thank you.
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