AlertElectrical.com Reviews

Dear Paul Thank you for sharing your feedback with us. We apologize for the difficulty you've experienced connecting the Ener-j socket to the app. We understand how important a smooth setup process is and regret any inconvenience this has caused. Here are a few tips that might help improve the connection process provided to us by Ener-J: 1.Ensure the App and Socket are Updated: Check that both the app and the socket firmware are updated to the latest versions.2.Stable Internet Connection: Make sure your mobile device is connected to a stable Wi-Fi network during the setup.3.Proximity: Ensure that the socket and your mobile device are close to your Wi-Fi router during the initial connection process. 4.App Permissions: Verify that the app has all necessary permissions enabled on your device, such as location and Bluetooth. If you have already tried these steps and are still having trouble, our customer support team is here to assist you. Please contact us at support@alertelectrical.com so we can help you resolve the issue as quickly as possible. We apologize again for any frustration caused and appreciate your patience. Your feedback is valuable to us as we strive to improve our products and services. Thank you for bringing this to our attention, and we hope to provide you with a better experience moving forward. Best regards, Nathan