Ordered through website for collection at my nearest shop. Able to take home air bubble packing along with the bottle in it's box so that it will be safe when I'm travelling.
Always enjoy a visit to...
Very happy with the service and also like the regular specials
Product reviews
Date of purchase: 18/04/2025
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Feefo Verified
12 months ago
Delivery is ****.
Asha
The Whisky Shop
12 months ago
Hello,
Thank you for your feedback, and I’m really sorry to hear about the delivery issues.
I can confirm your order was placed and dispatched the same day, but after an unsuccessful delivery attempt, the parcel was delivered to a pick-up shop to be collected. I completely understand your frustration - I've reached out to the courier directly to raise this, and we've also sent you a separate email to discuss a resolution.
Thanks for your patience and understanding.
Product reviews
Asha
The Whisky Shop
12 months ago
Hello,
Thank you for your feedback, and I’m really sorry to hear about the delivery issues.
I can confirm your order was placed and dispatched the same day, but after an unsuccessful delivery attempt, the parcel was delivered to a pick-up shop to be collected. I completely understand your frustration - I've reached out to the courier directly to raise this, and we've also sent you a separate email to discuss a resolution.
Thanks for your patience and understanding.
Thank you for your feedback. We're sorry to hear that the personalised message card and engraving were disappointing.
We always aim to deliver a high standard, and it’s clear we missed the mark here. Your comments have been noted and will be shared with the relevant teams so we can make improvements going forward.
We appreciate you bringing this to our attention. I have reached out by email to discuss a resolution with you.
Product reviews
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Asha
The Whisky Shop
12 months ago
Thank you for your review. We're pleased to hear you were happy with the product itself and the quick delivery, but I apologise that the engraving didn’t meet your expectations—this is not the standard we aim to provide, especially on a premium item like this. Your feedback has been passed on to our team to help improve the quality of our finishing touches.
Thanks again for taking the time to share your experience. I have reached out by email to discuss a resolution with you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
