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The Gambia Experience Reviews | Customer Service Reviews for https://www.feefo.com/reviews/serenity-gambia | Feefo

Displaying all 4,898 reviews

Trusted Customer

Feefo Verified

13 years ago

Always got helpful service

Product reviews

The Gambia Experience

13 years ago

Thank you for your feedback regarding your stay at the Coco Ocean Resort and Spa. I am sorry you found the service provided by the hotel was not as expected and you felt the food rather expensive. The general comments we receive about the hotel are very positive, so I know the management team will be disappointed to learn of your feedback, which I will I certainly pass on. We hope to welcome you as a customer again in the future.

Date of purchase: 16/03/2012

Trusted Customer

Feefo Verified

13 years ago

We had a wonderful experience - but for comments please see below (I've lumped them…

We had a wonderful experience - but for comments please see below (I've lumped them all together)... But if youhave a similar price offer at a similar time of the year we'd love to return -...

Product reviews

Date of purchase: 10/01/2012

Trusted Customer

Feefo Verified

13 years ago

We wish that you dealt with more countries ---- your service is exemplary.

Product reviews

Date of purchase: 24/01/2012

Trusted Customer

13 years ago

Good company and service - Only downside is the use of cheap airlines with very…

Good company and service - Only downside is the use of cheap airlines with very little space which takes the edge off an exclusive holiday.

Product reviews

Date of purchase: 26/03/2012

Trusted Customer

Feefo Verified

13 years ago

Great holiday. Good hotel. Excellent trip with Chris Packham. Only fault was hand luggage permitted weight.…

Great holiday. Good hotel. Excellent trip with Chris Packham. Only fault was hand luggage permitted weight. Had to remove 2 camera lens to main luggage.

Product reviews

Date of purchase: 14/02/2012

Trusted Customer

13 years ago

Good organisation. Accurate brochure. Great trip with Chris Packham. Hope to do it another year…

Good organisation. Accurate brochure. Great trip with Chris Packham. Hope to do it another year or something up country a bit

Product reviews

Date of purchase: 24/02/2012

Trusted Customer

Feefo Verified

13 years ago

The experience was excellent both times I visited the Kairaba.

Product reviews

Date of purchase: 07/02/2012

Trusted Customer

Feefo Verified

13 years ago

a pity that thomas cook on two occassions Dec/11 Apr./12 could not provide a diet meal…

a pity that thomas cook on two occassions Dec/11 Apr./12 could not provide a diet meal request on outbound flight

Product reviews

Date of purchase: 10/04/2012

Trusted Customer

Feefo Verified

13 years ago

Our second trip to Gambia with TGE. A very professional service that covers all aspects…

Our second trip to Gambia with TGE. A very professional service that covers all aspects of the holiday. Very reassuring!

Product reviews

Date of purchase: 21/03/2012

Trusted Customer

Feefo Verified

13 years ago

Really excellent service from booking through to the actual holiday. Lovely to be able to…

Really excellent service from booking through to the actual holiday. Lovely to be able to discuss my personal holiday wishlist with a knowledgeable member of staff to emable me to book a really...

Product reviews

Date of purchase: 17/01/2012

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The Gambia Experience Reviews

Coco Ocean Resort & SpaMore reviews of this product (299)View product websiteThe staff were inefficient and messages were not passed on. The food was so-so and expensive for what it was

Palma Rima HotelMore reviews of this product (31)View product websiteThree things I would change here - but we had an absolutely wonderful time.... a) I'm not sure if there was any chlorine in the swimming pool - there should be a lot! b) the staff are underpaid and...Read more

Sunset Beach HotelMore reviews of this product (58)View product websiteValue for money, but (being snobbish) a few less tattoos would have been nice! On a more pragmatic note,extra sunbeds on the beach would have been appreciated.

Ngala LodgeMore reviews of this product (482)View product websiteGood accommodation, staff and food with no hassle. We highly recommend the use of private taxis to see the country.

Bakotu HotelMore reviews of this product (184)View product websiteGood staff & facilities.

Bakotu HotelMore reviews of this product (184)View product websiteOnly downside was breakfast. Otherwise great location friendly staff. Comfortable rooms (sometimes no COLD water but lots of hot!)

The Kairaba HotelMore reviews of this product (606)View product websiteI love this hotel. My only negative feedback would be about the permanent travel rep. He needs to understand he is there for the travellers, not for himself. Also, though most of the hotel staff were...Read more

Ngala LodgeMore reviews of this product (482)View product websitesuperb resort and an excellent chef i.i.e. (a man in a pinney) Johnathan responded to this form of address with good humouir

Ngala LodgeMore reviews of this product (482)View product websiteNgala Lodge is the place to stay in Banjul, run by the owners the experience is lovely, nothing is too much trouble for any of the staff. Accomodation is excellent. The restaurant is 5 star and...Read more

Coco Ocean Resort & SpaMore reviews of this product (299)View product websiteLovely hotel, accommodation excellent, food and facilities as well. Staff attentive but not intrusive and suited my brief of a luxury hotel where I could just relax and be pampered. Spa excellent

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