Sandals Resorts Reviews

Hello,

I am delighted to read that overall you found your stay at Sandals Grande Antigua excellent.  We have worked very hard to provide a consistent reliable product and a tranquil experience where our guests are valued and feel relaxed and we are pleased that we exceeded your expectations in this regards.  It was a pleasure having you with us and we look forward to hosting you in the future.

Hello Mark,

Hello and thank you for your review on Sandals Royal Caribbean. I am sorry to hear that your stay did not quite meet your expectations. We have worked so hard to provide a consistent reliable product and a tranquil experience where our guests are valued and feel relaxed. We value the opinions and comments provided by our guests and are truly sorry for any disappointment you experienced.

I do apologise that the décor and furnishings in your reserved accommodations were not as you had anticipated.  Please be assured, we would never intentionally place a guest in a room that was not suitable.  All of our Sandals and Beaches Resorts offer various international restaurants in hopes of satisfying a global palate. We want our visitors to enjoy a splendid culinary journey with flavors that they will remember forever and we were disappointed to read that we were not successful in this endeavor and  regret your meals were not to your liking.  I have notified our resort management team of your comments to ensure that any necessary improvements are implemented promptly.

Knowing that you have traveled with us before, we hope that you will not allow any inconsistencies you may have experienced during this most recent holiday to deter you from affording us another opportunity to deliver a truly spectacular Sandals stay in future. We would love to have you with us again! 

Hi Luke, we are truly sorry if the work next door hampered your holiday with us in anyway, please be assured this was not intended and was in no way meant to disrupt your holiday, but to develop and enhance our existing product. We do hope that despite your initial disappointment, you very much enjoyed all others aspects of your stay and were able to return home with some wonderful memories. We also hope that you have not been deterred from returning to our resorts and we look forward to the opportunity of hosting you again in the future.

Thank you for your further feedback. We were disheartened by your comments regarding your dining experiences as this aspect of our operation is usually considered exceptional.  The food aspect of our package has won us much acclaim with our guests and we take pride in our culinary accolades and have gone to great lengths to provide our guests with a truly fabulous fare. However, we do realise the difficulty in meeting the culinary expectations of each and every visitor to our resort and we are sorry that we did not meet your expectations in this aspect.    We do hope that despite these disappointments, in time your perception will change and you will consider us again when looking at future Caribbean Travel.