Sandals Resorts Reviews

Thank you for sharing your observations with us.  Please be assured that Sandals prides itself on delivering exceptional, first-class service across the board and all of our employees are trained to treat our guests like royalty. Please be assured we take customer service very seriously and all of our employees are usually described to go above and beyond for our guests and often leave feeling like family. We sincerely regret that your experiences were not similarly positive with a particular member of the team and want to reassure you that this is certainly not the norm. Please rest assured that we will forward your feedback to our Resort Management Team for their attention and further investigation.  Thank you once again.

Hi Andrew,

Thank you so much for taking the time to share your feedback with us.  It was disheartening to read of your experience regarding your room allocations upon resort.  

Please know that Sandals prides itself on delivering exceptional, first-class service across the board. All of our employees are trained to treat our guests like royalty so it is quite upsetting to read that your experience fell below our usual standards. Please rest assured that we will forward your feedback to our Resort Management Team for their attention and further investigation investigation.

I am delighted to note that despite your disappointment with your room, overall you enjoyed your stay with us and do hope that these lovely memories will propel you to once again return to our shores.