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Sandals Resorts Reviews

http://www.sandals.co.uk
Rated
Excellent
Service
4.2
/5
Product
4.2
/5

5

4

3

2

1

1,288

525

272

119

76

2,280

ratings over the past year

Displaying all 10,360 reviews
ES
ESWORTH
8 years ago
Date of purchase: 04/09/2016
What ESWORTH said about Sandals Resorts:
Sandals were excellent as usual
The Loyalty team were excellent( Barbara, Angela, Alex, Lashae, Shonnell, Dominique and Ama) The entertainment was excellent. We had great report with most of the staff ( Curtley, Tannisha Q, to be...

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KERRY
Berkshire
8 years ago
Date of purchase: 02/09/2016
What KERRY said about Sandals Resorts:
Fantastic holiday, great hotel, lovely people, beautiful location and wonderful food
Fantastic service from Aldane in Neptunes, Rushane in Teens and Tweens and Oshane on reception
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Trusted Customer
8 years ago
Date of purchase: 04/09/2016
mostly throughout our stay staff were friendly, happy and polite. however one occassion when i spoke to some one asking for help they were rude then began to speak to another staff member in thier...

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RICHARD
Glasgow Scotland
8 years ago
Date of purchase: 04/09/2016
What RICHARD said about Sandals Resorts:
Customer service needs look at
Some staff were exceptional but afraid a lot require customer service training , often you could be Engage in a conversation with them and another member of staff would come in and they would Start...

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Kerry
Sandals Resorts
8 years ago
Hello Richard and thank you taking the time to share you comments with us.  We were very disappointed to learn that your stay at Sandals Barbados did not live up to your expectations and your experiences at our other resorts that you have previously visited.  As you know we take great pride in providing the very best service and we are truly sorry that this stay was not reflective of this.  Please be assured that the concerns you have mentioned are certainly not the norm and have been shared with the resort management teams for their attention, so that they may address these with the relevant departments and where necessary corrective action can be taken.

We truly value your patronage and we hope that in spite of this visit being disappointing to you, your memories and experiences of previous visits will guide you back home to one of our resorts and we look forward to hosting you with the true hospitality that you have previously received.

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Trusted Customer
8 years ago
Date of purchase: 04/09/2016
best time yet
Excellent staff throughout
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Trusted Customer
8 years ago
Date of purchase: 04/09/2016
lovely holiday
Very courteous and professional staff
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Trusted Customer
8 years ago
Date of purchase: 04/09/2016
Gone downhill since 2014
Contrary to our last visit where the team seemed happy and buoyant, we would say 50% of the Beaches staff seemed unhappy, grumpy, not very well trained or just rude. A real shame.
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Kerry
Sandals Resorts
8 years ago
Dear Valued Guest,

Thank you for your feedback.  We were disappointed to read your comments regarding the team and we are so sorry that the service you received on your latest visit was not reflective of the service you have come to know and love.  As you know we are a service orientated organisation and take our guests comments very seriously.  Please be assured that we have shared your comments with the resort management team for their immediate attention and action. We are pleased that despite your noted disappointment, you still love the resort and we look forward to welcoming you home again in the future and showing you the true warm hospitality that you have experienced previously. 
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JO
JOHANNE
Sayers Common West Sussex UK
8 years ago
Date of purchase: 04/09/2016
What JOHANNE said about Sandals Resorts:
Excellent Fun Relaxing very enjoyable
The customer service in every department was absolutely excellent in my opinion they went beyond all our expectations to make sure we had a fantastic time. My only complaint is I wish we had booked...

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Lorraine
Haverhill, Suffolk
8 years ago
Date of purchase: 04/09/2016
What Lorraine said about Sandals Resorts:
Staff beyond belief!
The staff were impeccable, in particular we should mention Shawna, Canute and Rick O'Neil. They went above and beyond our expectations, and made our holiday spectacular.
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VIVIEN
Essex
8 years ago
Date of purchase: 03/09/2016
What VIVIEN said about Sandals Resorts:
A holiday worth having
Staff are friendly and always willing to help. Food in the many restaurants is very good. Resort is clean and well laid out. Overal a very good holiday
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About Sandals Resorts
Family-owned Sandals Resorts has transformed itself from one brand and one resort in Montego Bay, Jamaica to become one of the most well-known and award-winning hospitality companies in the world. With five brands and 24 properties in seven countries including Antigua, The Bahamas, Grenada, Barbados, Jamaica, Saint Lucia and Turks and Caicos, Sandals Resorts is the undisputed leader of Caribbean holiday experiences and remains fiercely committed to the region, dedicating itself to innovative resort development that in the words of Chairman and Founder Gordon "Butch" Stewart, "exceed expectations" for guests, associates and the people who call the Caribbean home.
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020 7590 0244
135 Fulham Road, London, Greater London, SW3 6RT, United Kingdom
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About Sandals Resorts
Family-owned Sandals Resorts has transformed itself from one brand and one resort in Montego Bay, Jamaica to become one of the most well-known and award-winning hospitality companies in the world. With five brands and 24 properties in seven countries including Antigua, The Bahamas, Grenada, Barbados, Jamaica, Saint Lucia and Turks and Caicos, Sandals Resorts is the undisputed leader of Caribbean holiday experiences and remains fiercely committed to the region, dedicating itself to innovative resort development that in the words of Chairman and Founder Gordon "Butch" Stewart, "exceed expectations" for guests, associates and the people who call the Caribbean home.