Sandals Resorts Reviews

Hello John,

Thank you for your review on Sandals La Source. I apologise if our service did not meet your expectations and appreciate you taking the time to share your concerns. Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you described it seems we did not meet our goals.  At Sandals, customer satisfaction is something we take very seriously and would never compromise under any circumstances.  We would love the opportunity to discuss your feedback with you and address all your concerns.  Our Customer Services team are in receipt of your review and will be in contact with you soon.

 

Thank you for sharing your observations with us.  Please be assured that Sandals prides itself on delivering exceptional, first-class service across the board and all of our employees are trained to treat our guests like royalty. Please be assured we take customer service very seriously and all of our employees are usually described to go above and beyond for our guests and often leave feeling like family. We sincerely regret that your experiences were not similarly positive with a particular member of the team and want to reassure you that this is certainly not the norm. Please rest assured that we will forward your feedback to our Resort Management Team for their attention and further investigation.  Thank you once again.

Hi Andrew,

Thank you so much for taking the time to share your feedback with us.  It was disheartening to read of your experience regarding your room allocations upon resort.  

Please know that Sandals prides itself on delivering exceptional, first-class service across the board. All of our employees are trained to treat our guests like royalty so it is quite upsetting to read that your experience fell below our usual standards. Please rest assured that we will forward your feedback to our Resort Management Team for their attention and further investigation investigation.

I am delighted to note that despite your disappointment with your room, overall you enjoyed your stay with us and do hope that these lovely memories will propel you to once again return to our shores.