Merchant Logo

Phase Eight Online Reviews

Rated
Excellent
Service
4.6
/5
Product
4.2
/5

5

4

3

2

1

9,230

1,908

579

201

391

12,309

ratings over the past year

12,308 out of 207,481 reviews
Time:
Past year
FR
Fiona Reid
11 months ago
Date of purchase: 06/01/2024
What Fiona Reid said about Phase Eight Online:
Phase Eight shopping online experience
The dress and coat I ordered were beautiful quality and s perfect fit, standard for Phase Eight. The items were carefully and creatively wrapped, giving a whole new experience to opening a parcel....

Read all
Merchant Logo
Lucy
Phase Eight Online
10 months ago
Hi there, Thank you for taking the time to leave us feedback. We are pleased to hear you are satisfied with your new purchase and hope this is perfect for you. Kind regards,
Product reviews

0
Share
Trusted Customer
11 months ago
Date of purchase: 28/05/2024
Refund
Waiting over a month now and still no sign of a refund and no response to emails or live chat. Very disappointing customer service
Merchant Logo
Molly
Phase Eight Online
11 months ago
Hi there, Thank you for your feedback. We are very sorry to hear that you are yet to receive your refund from us, this is not our usual service at all. A member of the team will reach out to you to swiftly resolve this via email. Kindest regards, Phase Eight Customer Care
Product reviews

1
Share
Trusted Customer
12 months ago
Date of purchase: 28/05/2024
Beautiful dress, saving for my daughters wedding next year!
Product reviews

0
Share
Trusted Customer
12 months ago
Date of purchase: 25/05/2024
Extremely creased silk jumpsuit.
Silk jumpsuit arrived in a small, brown bag. Item was extremely creased and I was unable too try on.
Merchant Logo
Molly
Phase Eight Online
11 months ago
Hi there, Thank you for your feedback. We are very sorry to hear that your order arrived very creased, this is not our usual service at all. A member of the team will reach out to you to swiftly resolve this via email. Kindest regards, Phase Eight Customer Care
Product reviews

1
Share
Trusted Customer
12 months ago
Date of purchase: 29/05/2024
Very easy and efficient
Product reviews

0
Share
Trusted Customer
12 months ago
Date of purchase: 25/05/2024
Clutch Bag
Easy to order and quick to arrive
Product reviews

0
Share
JM
Jillian Marsh
12 months ago
Date of purchase: 23/05/2024
What Jillian Marsh said about Phase Eight Online:
Excellent
Always good and telephone helpline very helpful
Product reviews

0
Share
GB
Giannina Brittain
Wolverhampton
12 months ago
Date of purchase: 29/04/2024
What Giannina Brittain said about Phase Eight Online:
Consistently good
Easy to order online and lovely clothes. Returned some items via local store and store was very well laid out and inviting.
Product reviews

0
Share
About Phase Eight Online
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.
Read all
Phase Eight (Fashion & Designs) Limited, Head Office, 55 Kimber Road, London, telephone (020) 8877 4011, Greater London, SW18 4NX, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Phase Eight Online
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.