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Pet Drugs Online Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 212,599 reviews

Trusted Customer

Feefo Verified

23 days ago

All good!

Easy to order and prompt delivery

Jess

Pet Drugs Online

20 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and delivery timeframes! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 22/06/2026

Hazel Kane

Feefo Verified

GBR

24 days ago

What Hazel Kane said about Pet Drugs Online:

Great company

Great service fast dispatch and delivery

Jess

Pet Drugs Online

20 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and delivery timeframes! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 26/06/2026

Holly Simmonds

Feefo Verified

GBR

24 days ago

What Holly Simmonds said about Pet Drugs Online:

Efficient and friendly.

Professional, efficient, helpful and friendly, plus easy to use. On it if something isn’t quite right and I like to contact and accessibility of being able to speak to a human. Let alone the...

Jess

Pet Drugs Online

20 days ago

Hi Thank you for your excellent feedback. We really appreciate hearing this - I've passed your comment on to the rest of our team. Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 26/06/2026

MARGARET hodson

Feefo Verified

IMN

24 days ago

What MARGARET hodson said about Pet Drugs Online:

slow

It's not been good with the last prescription I had, I waited weeks for the meds

Jess

Pet Drugs Online

14 days ago

Good morning, Thank you for your feedback. I have investigated this for you and can see that this order was placed late on 25 June and dispatched on 27 June. As standard delivery was selected, delivery typically takes 3–5 working days. I can confirm that your order was delivered on 1 July, which falls within the delivery timeframe stated on our website. If your feedback relates to a different order, or if any of the information above is incorrect, please email us at reviews@petdrugsonline.co.uk so I can investigate this further for you. Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 25/06/2026

Mark

Feefo Verified

GBR

24 days ago

What Mark said about Pet Drugs Online:

Awful

Jess

Pet Drugs Online

20 days ago

Good Afternoon, Thank you for taking my call today to discuss your feedback. I have passed on the information you discussed today and appreciate that you took the time provide me with feedback from your experience with our team. If you need anything further from our team then please do not hesitate to contact us. Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 26/06/2026

Diane Campbell

Feefo Verified

GBR

24 days ago

What Diane Campbell said about Pet Drugs Online:

Not the best

I didn’t get my food in time at all 2 many emails to say it was getting delivered then not delivered I had to buy my gastrointestinal food for my dog elsewhere , as my subscription did come in...

Jess

Pet Drugs Online

20 days ago

Good afternoon, Thank you for taking the time to provide feedback on your experience. I have investigated this matter and have noted that there was an address discrepancy which caused the order to not arrive as expected. I can see our Customer Resolutions Team have since actioned a refund for this order. If you'd like to discuss this further, please get in touch with us directly at reviews@petdrugsonline.co.uk please include your order number so we can help as quickly as possible. Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 26/06/2026

sarah whiteley

Feefo Verified

GBR

24 days ago

What sarah whiteley said about Pet Drugs Online:

Thanks

Easy to order

Jess

Pet Drugs Online

20 days ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 26/06/2026

Trusted Customer

Feefo Verified

24 days ago

Won't be using them again

Significant delays both times meaning I had to chase the order to find out what happened.

Jess

Pet Drugs Online

20 days ago

Good Afternoon, Thank you for your feedback, sorry to hear that your experience was not a positive one during this time. I tried to contact you this afternoon to discuss your feedback in this review further. I have subsequently emailed you directly, if you would like to arrange a time for a call to discuss this further then please respond to the email Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 26/06/2026

Sue Masser

Feefo Verified

GBR

24 days ago