Charged me for goods they didn't deliver and slow delivery.
Jess
Pet Drugs Online
17 days ago
Good morning,
Thank you for your feedback.
I tried to call you earlier regarding your enquiry. During my investigation, I confirmed that the missing item from your order was refunded on 3 July. My colleague also sent you a text message to let you know, so I'm sorry to hear that you were not aware the refund had been processed.
I have also sent you an email with this information. If you have not received the refund, or if you require any further assistance, please let me know and I will be happy to investigate this further.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Product reviews
Date of purchase: 27/06/2026
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Trusted Customer
Feefo Verified
21 days ago
Fast efficient service.
Jess
Pet Drugs Online
17 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Marvellous, efficient and responsive service. With the suscriiption the food is delivered to our door and the communication from Pet Drugs Online is perfect. We haven't quite calculated how much...
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Jess
Pet Drugs Online
17 days ago
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Arrived promptly and well packed
I feed half a capsule/day on food
Jess
Pet Drugs Online
17 days ago
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Excellent have been using Pets Drugs Online for a few years now. Excellent customer service & fast delivery. Would recommend.
Jess
Pet Drugs Online
17 days ago
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.