Useless to me online as wouldn’t load my saved prescription. Had to phone order line. Please sort
Jess
Pet Drugs Online
16 days ago
Good afternoon,
Thank you for your feedback.
I tried to call you this afternoon to discuss your review and to check whether you are now able to view the prescription section of your account.
I can confirm that there is an active prescription linked to your account, and it should be visible for you to use when placing a repeat order. If you are still unable to see this, please reply to the email I have sent with screenshots of what you are seeing. This will allow me to raise the issue with our IT team so they can investigate further.
I look forward to hearing from you. In the meantime, I would like to apologise for any inconvenience this issue has caused.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I have no issues with this company, I have been using them for a long while.
The ordering process is clear, my order is always packed very well and delivery is good.
Jess
Pet Drugs Online
19 days ago
Hi
Thank you for your excellent feedback.
We really appreciate your continued custom.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Date of purchase: 26/06/2026
0
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Trusted Customer
Feefo Verified
20 days ago
Excellent
Jess
Pet Drugs Online
19 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Date of purchase: 29/06/2026
0
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JH
Jeanette Harding
Feefo Verified
GBR
20 days ago
What Jeanette Harding said about Pet Drugs Online:
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Date of purchase: 29/06/2026
0
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VR
Veronica Rathbone
Feefo Verified
GBR
20 days ago
What Veronica Rathbone said about Pet Drugs Online:
Although we had a few teething troubles the past couple of months have been perfect. Oder and delivered with in a reasonable time
Jess
Pet Drugs Online
19 days ago
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.