We ordered worming tablets and paid for next day delivery. 3 days later not arrived
Carrie-Ann
Pet Drugs Online
12 days ago
Hi,
Thank you for your feedback.
I can see that the order was placed on 29/09/2026 on a next day service however as the order was placed after the 2pm cut off, the order was not dispatched until 30/09/2026 which was within timeframe. The order was delayed by one day with the courier and delivered on 02/10/2026. I can see that you have called and have spoken to our customer service team regarding this and they have issued a refund for the delivery charge.
We apologise for the delay.
Kind regards
Carrie-Ann
They have the best prices and they used to have the best delivery but they really need to stop saying it's next day delivery when it isn't. Every single order takes at least two days to arrive,...
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Carrie-Ann
Pet Drugs Online
12 days ago
Hi,
Thank you for your feedback.
We appreciate all feedback as this allows us to improve our service.
I will pass this forward.
Kind regards
Carrie-Ann
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Product reviews
Date of purchase: 01/09/2026
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Karen Drury
Feefo Verified
17 days ago
What Karen Drury said about Pet Drugs Online:
Absolutely amazing service
Easy website to order and pay
Fast efficient delivery
Carrie-Ann
Pet Drugs Online
12 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and the ease of using our website!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Very straightforward process, from ordering prescription through to delivery, with great communication updates.
Carrie-Ann
Pet Drugs Online
12 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Date of purchase: 01/09/2026
0
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Lydia Hayman
Feefo Verified
17 days ago
What Lydia Hayman said about Pet Drugs Online:
Quick and easy to order and quick on delivery
Carrie-Ann
Pet Drugs Online
12 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Product reviews
Date of purchase: 01/09/2026
0
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CM
Colin Manning
Feefo Verified
17 days ago
What Colin Manning said about Pet Drugs Online:
Easy to use on line service and when you do have to call they sort things quickly 👍
Carrie-Ann
Pet Drugs Online
12 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our customer service team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Easy to order and customer service helpful when I had to change something.
Carrie-Ann
Pet Drugs Online
12 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our customer service team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.