Pet Drugs Online is an outstanding company that provides an invaluable service. Managing specialist diets and prescriptions for two 13-year-old dogs with chronic health conditions is incredibly...
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Jess
Pet Drugs Online
1 month ago
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Good Afternoon,
Thank you for your feedback, sorry to hear that your experience was not a positive one during this time.
I tried to call you to discuss your concerns, as when I investigated I could not see any notes of correspondence between yourself and our Customer Service Department to alert us to a potential issue. I can see your order left us the day after ordering and arrived within two days so wanted to see how we can help.
I have subsequently emailed you so please respond to this should you wish to discuss with myself further and I will be happy to arrange a call.
Kind regards,
Jess
Pet Drugs Online ,
Customer Care Team
Ordering process is simple, it’s easy to upload the prescription. Fast postage. No complaints.
Jess
Pet Drugs Online
1 month ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.