How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pet Drugs Online Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 212,782 reviews

Trusted Customer

Feefo Verified

1 month ago

Excellent service and product.

The process was very easy. I simply uploaded a copy of the prescription and then after it was checked, the order was completed. It only took a few hours for the vets to check the prescription.

Jess

Pet Drugs Online

1 month ago

Hi Thank you for your excellent feedback. We really appreciate hearing this - I've passed your comment on to the rest of our team. Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 12/06/2026

Trusted Customer

Feefo Verified

1 month ago

They help but are expensive

Orders made are delivered very quickly.

Jess

Pet Drugs Online

1 month ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and delivery timeframes! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 14/06/2026

Nikki Jenkins

Feefo Verified

1 month ago

What Nikki Jenkins said about Pet Drugs Online:

Disappointed with repeat delivery which I couldn’t cancel

The automatic sending of repeat orders has been a problem for me. I couldn’t find a way to cancel the order and now have a huge supply. I’d like to cancel any future orders that are scheduled please....

Carrie-Ann

Pet Drugs Online

1 month ago

Hi I am sorry that your experience with us hasn’t been very positive on this occasion. This is not what we strive for as a company and would like to discuss this further with you if you so wish. I have contacted you directly regarding this. Kind regards Carrie-Ann Pet Drugs Online Customer Care Team

Date of purchase: 15/06/2026

Trusted Customer

Feefo Verified

1 month ago

Great service from start to finish

Jess

Pet Drugs Online

1 month ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 15/06/2026

ion cepraga

Feefo Verified

GBR

1 month ago

What ion cepraga said about Pet Drugs Online:

Very good eye drops

Very quick ordering and dispatch

Jess

Pet Drugs Online

1 month ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service and the ease of using our website! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 15/06/2026

Trusted Customer

Feefo Verified

1 month ago

Great item, not so great service

The process of ordering was easy, wish they'd use different couriers though as currrent ones don't even knock the door, they just leave package on the ground and go

Jess

Pet Drugs Online

1 month ago

Good Afternoon, Thank you for your feedback! Sorry to hear that your order was left at your door rather than in a safe place. If you would like us to look into this further then please email on contact@petdrugsonline.co.uk Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 15/06/2026

Trusted Customer

Feefo Verified

1 month ago

Professional & prompt service

The ordering process is relatively straightforward, including setting up subscriptions to certain products & cancelling them, if necessary. Thus far, any contact I have had with Customer Service has...

Jess

Pet Drugs Online

1 month ago

Hi Thank you for your excellent feedback. We really appreciate hearing this - I've passed your comment on to the rest of our team. Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 15/06/2026

Trusted Customer

Feefo Verified

1 month ago

Excellent service

Jess

Pet Drugs Online

1 month ago

Hi Thank you for your feedback! I'm so pleased to hear you're impressed with our service! Kind regards, Jess Pet Drugs Online Customer Care Team

Product reviews

Date of purchase: 14/06/2026

Brian Godfray

Feefo Verified

JEY

1 month ago

What Brian Godfray said about Pet Drugs Online:

Best service for Islanders gaining what we need

A very simple way to follow on all orders. Excellent service provided

Jess

Pet Drugs Online

1 month ago

Hi Thank you for your excellent feedback. We really appreciate hearing this - I've passed your comment on to the rest of our team. Kind regards, Jess Pet Drugs Online Customer Care Team

Date of purchase: 14/06/2026

Trusted Customer

Feefo Verified

1 month ago